Telecare Deputy Manager
Salary
PO2 £39,862 \- £42,839
Contractual hours
37
Basis
Full Time
Job category/type
Leeds City Council, Management
Date posted
17/06/2026
Job reference
REQ007809
Job title: Leeds Tele Care Deputy Operational Manager Salary: PO2 £39,862 \- £42,839 Hours: 37 hrs Contract: Permanent Location: Assisted Living Leeds, Clarence Road LS10 1LZ – Office based PLEASE NOTE THAT THE SERVICE WILL BE RELOCATING FROM CLARENCE ROAD TO WATERSIDE ROAD WATERSIDE INDUSTRIAL PARK LS10 1RW In AUGUST/SEPTEMBER 2026\.
As a Leeds Tele Care Deputy Operational Manager, you will thrive on being part of a team ensuring Tele Care customers receive a professional, high\-quality service and the staff are well trained and supported by the management team.
This is a varied role working to support the different teams within the service and promoting Leeds Tele Care to support people to remain safe at home.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
As a Leeds Tele Care Deputy Operational Manager, you will bring to the role:
- Motivation and commitment to a 24/7 service.
- Ability to support and manage a staff team.
- Experience of service development to support the operational manager.
- Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
- Well\-developed interpersonal and communication skills and the ability to work with a range of audiences.
- The ability to prioritise workload and conflicting demands.
Leeds Tele Care is a chargeable service.
As our next Leeds Tele Care Deputy Operational Manager, you will be key to ensure that customers receive timely service from knowledgeable staff team. You will be key to keeping up to date with new telecare solutions available to help customers live independently at home and to sharing that information with key partners across the city. You will be key to working with the other managers to provide a consistent and well\-performing team at all times. You will deputise for the operational manager and support the development of the service.
The role is integral to our Tele Care team by provide management cover between the hours of 7am till 10pm, 7 days a week with the requirement to cover nights when required.
The Deputy Operational Managers promote support and guidance to the staff team ensuring the services is well run and a high\-quality service always provided. What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays.
- membership of the West Yorkshire Pension Fund with generous employer contributions.
- a clear career pathway and continuing professional development opportunities.
- a range of staff benefits to help you boost your wellbeing and make your money go further.
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role, please contact Jon Skirrow email: Jon.skirrow@leeds.gov.uk A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex\-offenders policy. We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT\+, ethnically diverse, disabled and care experienced people. This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying. Job description Job purpose:
The main purpose of the Tele Care Deputy Operational Manager role is to support and deputise for the Telecare Operational Manager to manage the delivery of the Leeds Tele Care Service. To promote the use of Tele Care equipment via training and information. The postholder will provide leadership and management support to the Tele Care Team. Responsibilities* To manage, supervise, appraise, support, direct and motivate the Tele Care Staff team.
- To record and monitor individual’s and teams service performance against TSA accreditation standards and Service Specifications.
- To manage the rota to ensure appropriate staffing levels are in place.
- To work with the Service Delivery Manager and the Operational Manager in the development of the service
- To review and develop protocols, procedures and working practices relating to the service.
- To undertake “train to Trainer” training in order to train the staff team.
- To participate in and contribute to training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development of self and team.
- To investigate and respond to complaints in line with Leeds City Council’s Compliments and Complaints policy, and to implement lessons learnt from complaints.
- To work closely with Leeds Community Equipment Service Managers, Telecare managers, the Service Delivery Manager and Health \& Safety officers on all aspects of Health \& Safety of the service.
- To undertake any health \& safety training as appropriate to the role and service.
- To maintain confidentiality in line with Leeds City Council policies and procedures.
- To act as Investigating Officer within the Council’s Disciplinary Rules and Procedures.
- To have knowledge/understanding of Telecare equipment, how it works and how its use can support people to live as independently as possible.
- To have knowledge/understanding of Alarm Receiving Centre (ARC) call handling equipment
- To be able to edit information and run reports as required by the Operational Manager and Service Manager.
- To action and follow the plan for Business Continuity and disaster recovery and direct the Tele Care Team to ensure continuity of the service.
- To keep up to date with new developments in the Telecare field and ensure the Telecare Service reflects and promotes new advances.
- To source and research new products and support on\-going projects to trial new Telecare equipment.
- To assist the Operational Manager with the management of the service budget.
- To accurately use and maintain both manual and computerised records as appropriate including all records associated with stock control and the maintenance of equipment.
- To have an understanding/knowledge of logistic management
- To maintain appropriate standards and adhere to the financial procedures of the council at all times.
- To work along side the Operational Manager and Deputy Operational Managers to ensure that robust systems are in place to maximise income to The Council.
- Service Performance Reports
- To undertake and present data analysis to assist the development and monitoring of service outcomes.
- To support the teams to achieve the service improvement targets
- To contribute to the review of the business process the ensure the performance of the service is maximised.
- To support the service to achieve TSA standard accreditation.
- To work a long side the Assisted Living Leeds Training and information officer to develop an annual customer feedback system.
- To provide a high level of customer service through varying channels, to service users, families, carer’s and health and social care professionals.
- Respond to enquiries, providing support and advice as well as signposting to relevant services as required.
- Support engagement and customer relationship activities, including seeking feedback to ensure the services are accessible and to broaden its reach.
- To lead on the marketing of the Telecare Service.
- To work closely with the Assisted Living Leeds Training and Information Office to achieve the marketing strategy.
- To work with key stakeholders to develop an innovate marketing strategy to achieve the short\- and long\-term budget
- To work with the Service Delivery Manager and the Operational Manager to contribute to the development of action plans for the services.
- To actively promote Telecare opportunities for the service and to implement any agreed marketing for a variety of audiences by assisting in the writing of information leaflets and other written literature for the Council and other outside agencies.
- To represent Leeds City Council at regional and national events and meetings as requested by the Operational Manager.
- To give presentations on the Leeds Tele Care Service.
- To be able to demonstrate the use of the equipment to the customer and, where appropriate, their family – in some cases this may be alongside the product manufacturer on oth
This listing is from indeed. View original listing ↗