Technology Support Engineer

Job Description

THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where learning and contribution are valued. Join us in this exciting journey and make a meaningful impact.

Ensure production systems are available and operating according to defined service level agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment efficiently and effectively.

Establish and maintain disaster recovery procedures to safeguard critical operations.

Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Customer Technical Support. Intermediate proficiency in IT Troubleshooting. It is advantageous to have prior experience in relevant related skills. Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE: Beginner proficiency in problem analysis. Intermediate proficiency in communication skills. Advanced proficiency in customer service orientation. Intermediate proficiency in system monitoring. Beginner proficiency in documentation and reporting.

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