Technology Support Consultant

Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

You’ll join our Managed Services team, working directly with our clients to help deliver and support their technology services.

This is a hands\-on, client\-facing role. You’ll spend much of your time working on\-site with our clients, helping them use technology effectively and supporting the delivery of their IT services.

You won’t be expected to know everything from day one. We’ll help you build the technical knowledge and confidence you need, while giving you real experience working directly with clients. You’ll be part of a wider and very experienced team who will always be there, whether remotely or in\-person, to help you every step of the way.

Your Day\-to\-Day

• You’ll build relationships with the people you support, understand how they use technology day to day and help resolve issues that affect their work.


• You’ll investigate technical problems, work with colleagues to find solutions and take ownership of issues through to resolution.


• As your experience grows, you’ll develop a broad understanding of IT and gain exposure to different technologies, environments and client organisations.


• The role is designed as an entry point into a career in technology, giving you the opportunity to learn on the job, build practical experience and discover where you may want to specialise longer term.

If some (or most) of the following sound like you, we'd love to hear from you:

• You don’t need to have worked in IT before to succeed in this role.


• What we’re looking for is curiosity, enthusiasm for technology and a willingness to learn.


• You enjoy working with people, solving problems and getting stuck into new challenges.


• You might already be the person friends and family ask when something technical isn’t working, or perhaps you’re simply interested in technology and looking for the opportunity to turn that interest into a career.


• If you’re curious about technology, enjoy helping people and want to build a career in IT, we’d like to hear from you.

As well as offering a competitive salary, we have an attractive benefits package including:

• A healthy work life balance with flexible and agile working being the norm


• Unlimited holiday allowance


• EV car scheme (salary sacrifice)


• Room to grow with supported development opportunities and sponsored training


• Enhanced family policies


• If you ever need it, company sick pay and life assurance


• Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance


• Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

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