Technical Support Engineer

About PayU 
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. 

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. 

In this role, you’ll support PayU merchants with integrations and technical issues. You’ll guide them through the process and step in whenever challenges arise.
You’ll also troubleshoot recurring issues and help improve our documentation and processes.
Sounds interesting? Keep reading to learn more about the role!

RESPONSIBILITIES

• Providing technical support to PayU customers - buyers and merchants,


• Supporting PayU merchants with integrations,


• Resolving cases in the CSM tool and assisting customers via email,


• Supporting local teams with technical knowledge and expertise,


• Taking ownership of incidents, requests, and problems until resolution,


• Monitoring applications, dashboards, transaction platforms, logs, and communication channels,


• Creating and maintaining technical documentation and internal knowledge bases,


• Diagnosing incidents, requests, and problems,


• Reporting and escalating technical issues with payment platforms.

• At least 2 years’ experience as a technical support and working with global customers,


• Experience with Help Desk ticketing system management, ticketing routing and maintaining a high level of service according to SLA and KPIs,


• Experience with API calls, logs, and SQL,


• Proven experience in execution of complex customer service issues, tier 2 is an advantage,


• English and Romanian - fluent required,


• Relevant Bachelor degree (Computer, Industrial Engineering, etc.).

• A people person, teamwork, positive can-do attitude,


• Ability to understand and troubleshoot system/API/applications flows and provide solutions,


• Ability to learn and support new platforms quickly, self-taught and self-reliance when finding solutions,


• Tech-savvy and strong technical capabilities,


• Strong attention to detail,


• Basic Programming experience (Java, PHP, REST, SQL, HTTP),


• Online payments or eCommerce knowledge will be an advantage.

WHAT WE OFFER

• Hybrid work model,


• Subscription with Medlife,


• An extra day off for your birthday,


• Friendly work atmosphere in a cooperation-driven team,


• Work in an international organization operating in a rapidly changing industry.

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