Technical Support Engineer
Join Vendre, our cutting\-edge e\-commerce platform dedicated to B2B players and backed by the Orisha group.
As a Technical Support Engineer, you will work within a close\-knit, human\-sized team of 2 people integrated into the Operations department. You will handle stimulating technical challenges and play a key role as the internal link between our clients and our technical teams.
Your missions :
- Technical Troubleshooting \& Frontend : you diagnose and resolve complex issues related to the platform, including performing minor frontend modifications directly to customer pages to maximize responsiveness and bypass development sprint delays.
- Product Expertise \& APIs : you become a power user of the Vendre platform (a seamless All\-in\-One approach embedding a CMS and PIM) to guide our customers and analyze API structures.
- Bug Reporting \& Jira Tracking: you identify, reproduce, and document complex technical bugs directly in Jira, collaborating closely with the engineering team on deep investigations that can take up to two weeks.
- Voice of the Customer : you act as a true strategic relay by centralizing client feedback, pain points, and feature requests, and passing them directly to the Product Management team.
- Knowledge Base Management : you create and update help articles and tutorials to enable customer self\-service.
Who are you ?
- You have 1–3 years of experience in technical support, customer success, or e\-commerce operations (SaaS experience is a major plus).
- You possess a solid technical background and aptituden : a basic understanding of HTML, CSS, and API structures is mandatory to ensure quick autonomy.
- You have exceptional verbal and written communication skills in both Swedish and English to support our users and collaborate internationally.
- You are recognized for your natural curiosity, your sharp problem\-solving skills, and your ability to remain calm, empathetic, and positive under pressure.
- You want to learn, grow, and execute your craft within a highly accountable and passionate team.
️ This position is available on a Permanent Contract, and based at Saltmätargatan 5 \- 113 59 Stockholm.
️ Remote policy : 2 days of remote work per week.
️ Salary : SEK 30,000 \- SEK 35,000 per month
Recruitment Process :
- Qualification interview with a member of the Talent Acquisition Partner team.
- Interview with the manager and the technical lead, and after, we will send technical questions to assess your skills.
- Interview with the HRBP.
*About Orisha*
*Founded in 2003, Orisha is a European software publisher dedicated primarily to companies in retail, real estate, healthcare, construction, and agrifood.*
*Since its creation, Orisha guides companies toward success by offering solutions specific to their business and essential to their activity.*
*Orisha generates a revenue of over €350M and employs more than 2,200 people.*
*Orisha is a group that supports over 50,000 clients across 100\+ countries with the technological tools needed to run their business every day.*
*If you see yourself in this project, let us know! We look forward to meeting you.*
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