Technical Support Engineer
About Us
Avonnex is a forward\-thinking, professional, and innovative company specialising in pharmacy robots and automation. We’re looking for a Trainee Technician to join our team and help drive our continued growth. Our ideal candidate is customer\-focused, technically proficient, and results\-driven.
Why Join Avonnex?
Our work environment offers:
- Modern Office Setting: Enjoy a comfortable and collaborative space to work in.
- Growth Opportunities: We support career development with training programs and advancement options.
In this role, you will be responsible for providing hands\-on and online technical support. This is a full\-time, office\-based position with some travel, including occasional overnight stays, and full training will be provided in both the UK and Italy.
Key Responsibilities
- Technical Support and Troubleshooting
- Provide in\-person, telephone, and email support for hardware, software, and network connectivity issues.
- Assist customers with setup, configuration, and troubleshooting for both software and hardware installations.
- Diagnose, test, and repair mechanical and electrical issues as needed.
- Facilitate software deployment, updates, and customer training.
- Attend trade shows and industry events to network and promote Avonnex’s offerings.
- Technical Expertise
- Proficiency in Microsoft Office and other IT tools.
- Customer\-Focused Communication
- A proactive, “Can do” approach
- Excellent customer service skills, with the ability to explain technical concepts to non\-technical users.
- Effective verbal and written communication skills for customer interactions and documentation.
- Additional Requirements
- Clean driving license and ability to travel with occasional overnight stays.
- Compensation and Benefits
- Competitive salary range: £24,000\- £26,000 per year.
- Bonus structure, pension plan, and career progression opportunities.
- Additional Perks
- Free parking and a supportive, collaborative work environment.
- Comprehensive training in the UK and Italy to ensure your success.
If you are motivated, technically skilled, and ready to excel in a technical sales and support role, we would love to hear from you. Apply by submitting your resume and cover letter to support@avonnex.com or through LinkedIn, and become part of an exciting, growth\-oriented team at Avonnex.
Schedule: Monday to Friday, with weekend availability as needed.
Location: Market Harborough
Job Types: Full\-time, Permanent, Graduate
Benefits:
- Casual dress
- Free parking
- On\-site parking
- Market Harborough LE16 9HW: reliably commute or plan to relocate before starting work (required)
- United Kingdom (required)
Pay: £24,420\.00\-£26,000\.00 per year
Benefits:
- Casual dress
- Free parking
- On\-site parking
- Do you have a UK Driving Licence?
- United Kingdom (required)
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