Technical Account Manager

Accountabilities:

• Serve as the dedicated technical point of contact for a portfolio of strategic enterprise customers, building trusted relationships with technical leaders, architects, and platform owners.


• Lead the transition from implementation to ongoing operations, ensuring continuity and long-term technical success.


• Monitor and assess customer environments to identify risks related to performance, reliability, scalability, and maintainability.


• Provide strategic guidance on infrastructure improvements, architectural decisions, platform optimization, and operational best practices.


• Manage technical escalations, critical incidents, and high-priority support cases while coordinating resolution efforts across Support, Engineering, Product, and Customer Success teams.


• Maintain proactive communication with customers regarding technical issues, mitigation plans, and ongoing improvements.


• Analyze usage trends, recurring issues, and operational risks to develop preventative action plans and improve customer outcomes.


• Collect, prioritize, and communicate customer feedback, technical issues, feature requests, and enhancement opportunities to internal teams.


• Contribute to continuous product improvement by identifying technical gaps, supporting workflow optimizations, and collaborating on high-impact solutions.

Requirements

• Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.


• Strong understanding of cloud infrastructure, distributed systems, APIs, integrations, platform operations, and enterprise software environments.


• Hands-on experience diagnosing and resolving production-level performance, scalability, and reliability challenges.


• Solid DevOps and infrastructure background, including experience with Docker, Kubernetes, cloud platforms, and self-hosted deployments.


• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.


• Strong stakeholder management and relationship-building capabilities, particularly with senior technical decision-makers.


• Demonstrated experience collaborating across Product, Engineering, Support, and Customer Success functions.


• Ability to manage multiple customer priorities while maintaining a proactive, consultative approach.


• Experience with workflow automation platforms, integration technologies, AI-enabled workflows, or enterprise SaaS products is considered an advantage.


• Exposure to open-source technologies, developer-focused products, or highly regulated enterprise environments is beneficial.

Benefits

• Competitive salary package.


• Equity participation opportunities.


• Remote-first working environment with flexibility and regular team gatherings.


• Generous annual leave allowance and public holiday entitlement.


• Comprehensive healthcare and wellness benefits aligned with local market standards.


• Retirement and pension contributions according to local regulations.


• Life and disability insurance coverage where applicable.


• Annual professional development budget for training, certifications, conferences, books, or coaching.


• Access to innovative AI tools and resources with an unlimited AI enablement budget.


• Monthly allowance to support open-source projects and communities.


• Transparent and collaborative company culture with strong opportunities for career growth.


• Opportunity to work alongside a highly engaged and passionate international team.

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