Technical Academy Sales / Coordinator

Job Description: Technical Academy Sales / Coordinator

Reporting To:

General Manager / Managing Director

Location:

VIEZU Head Office (Warwickshire) with occasional UK and international travel

£25\-28,000 \+ bonus / commission

Role Purpose

As the VIEZU Technical Academy continues its global expansion through classroom\-based training, online learning platforms, technical support programmes, and international training events, the Technical Academy Coordinator plays a critical role in ensuring the smooth administration, organisation, delivery, and commercial growth of all Academy activities.

This is a highly administrative, customer\-focused, and commercially driven role. The successful candidate will be responsible for managing the complete student journey, from initial enquiry through to course completion and ongoing development. They will ensure all training programmes, student records, communications, schedules, certifications, and learning resources are accurately maintained and professionally administered.

The Technical Academy Coordinator will act as the central point of contact for students, dealers, business partners, trainers, and internal departments, ensuring a consistently high standard of service and operational excellence.

Alongside the administration and coordination responsibilities, the role carries significant commercial responsibility. The successful candidate will actively convert enquiries into bookings, identify new training opportunities, increase course attendance, promote support plans and academy services, and develop long\-term relationships that generate repeat business and ongoing learning opportunities for existing students and partners.

Success in this role will be measured by operational excellence, customer satisfaction, student retention, training programme growth, lead conversion rates, and revenue generation.

Key Responsibilities

Training Administration \& Student Management

• Own and manage the complete administration of all Academy training programmes.


• Maintain accurate student records, training histories, certifications, attendance records, and learning progress.


• Manage course bookings, enrolments, confirmations, joining instructions, certifications, and follow\-up communications.


• Ensure all training materials, course documentation, assessments, and delegate packs are prepared and distributed accurately and on time.


• Maintain and administer online learning platforms, course schedules, training records, and student databases.


• Coordinate course evaluations, feedback collection, and continuous improvement activities.


• Ensure all Academy administration is completed accurately, professionally, and within agreed timescales.


• Produce regular management reports relating to course attendance, student engagement, sales activity, and programme performance.

• Schedule and coordinate classroom, online, webinar, and international training programmes.


• Manage trainer schedules, venue requirements, equipment, catering, travel arrangements, and delegate logistics.


• Support delegates attending training at UK and international locations.


• Coordinate resources and materials required for all training delivery activities.


• Ensure training programmes are delivered in accordance with quality standards and ISO 9001 procedures.


• Support the development and launch of new training courses, workshops, and learning programmes.

• Respond promptly to all training enquiries and convert leads into course bookings.


• Achieve agreed sales, booking, and revenue targets for Academy training programmes.


• Proactively follow up enquiries, quotations, inactive prospects, and previous students.


• Identify opportunities to upsell advanced courses, support plans, certifications, and additional services.


• Build long\-term relationships with students, dealers, workshops, and business partners.


• Generate repeat business through ongoing engagement and customer relationship management.


• Identify and develop new business opportunities within existing accounts and customer networks.


• Support Academy growth through outbound sales activity, lead nurturing, and customer retention initiatives.


• Attend exhibitions, trade events, webinars, and training events to promote Academy services and generate new opportunities.

• Deliver an exceptional customer experience throughout the student journey.


• Act as the primary point of contact for training enquiries, bookings, and delegate support.


• Build strong relationships with new and existing students, dealers, distributors, and training partners.


• Resolve customer issues promptly and professionally.


• Ensure high levels of customer satisfaction and positive delegate feedback.

• Work closely with the marketing team to promote training programmes and events.


• Maintain accurate course listings, schedules, imagery, and content across Academy websites and learning platforms.


• Support social media activity through testimonials, case studies, student success stories, and event content.


• Assist with newsletters, email campaigns, promotional materials, and training communications.


• Support lead generation activities and marketing campaigns designed to increase course bookings.

• Maintain stock levels of training equipment, software, manuals, and resources.


• Coordinate logistics for UK and international training events.


• Support international training delivery where required.


• Ensure compliance with internal processes, quality standards, and ISO 9001 procedures.


• Contribute to the continuous improvement of Academy systems, processes, and customer experience.

• Training revenue and course booking targets achieved.


• Lead\-to\-booking conversion rates.


• Student retention and repeat booking levels.


• Accuracy and completeness of training records and administration.


• Customer satisfaction and delegate feedback scores.


• Growth in Academy enrolments and support plan subscriptions.


• Successful delivery of training programmes and events.


• Development of new business opportunities and commercial partnerships.

Pay: £25,000\.00\-£28,000\.00 per year

Benefits:

• Company pension


• Employee discount


• Free parking


• On\-site parking


• Private medical insurance

• Alcester B50 4JN: reliably commute or plan to relocate before starting work (required)

• Sales: 2 years (preferred)

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