Team Manager - Sales

Sales Team Manager – Contact Centre (Insurance)
Location: Glasgow City Centre
Hours: 37\.5 per week \| Mon–Fri 8am–6pm \| 1 in 3 Saturdays
Job Type: Full‑time, Permanent
Start Date: ASAP About the Role

We are looking for a results\-driven Sales Team Manager to lead a high\-performing team within our fast\-paced contact centre environment. This role is ideal for someone with strong insurance industry experience and a proven track record of driving sales performance and developing successful teams.

As a Sales Team Manager, you will be responsible for achieving revenue targets, coaching advisors to maximise conversion, and delivering exceptional customer experiences while maintaining regulatory compliance.

Key Responsibilities

• Lead, motivate, and develop a team of sales advisors to achieve and exceed targets


• Drive team performance against key metrics including conversion rates, revenue, quality, and customer satisfaction


• Deliver ongoing coaching, call listening, and performance feedback to improve sales effectiveness


• Create a high\-energy, results\-focused sales culture within the team


• Ensure all sales activities comply with FCA regulations and internal policies


• Manage and resolve escalated customer queries and complaints


• Use MI and reporting to identify trends, improve performance, and optimise sales outcomes


• Support recruitment, onboarding, and continuous development of team members

• Essential: Experience as a Sales Team Manager / Supervisor in a contact centre environment


• Essential: Strong insurance industry experience (motor, home, life, or related products)


• Proven ability to drive sales performance and exceed targets


• Strong coaching skills with experience improving conversion and advisor capability


• Good understanding of regulated sales environments and FCA compliance


• Excellent leadership, communication, and influencing skills


• Highly motivated, target\-driven, and commercially focused

• Experience in inbound and outbound sales environments


• Knowledge of contact centre technologies (CRM systems, diallers, etc.)


• Leadership or insurance\-related qualifications

• Competitive salary with uncapped / performance\-based bonus potential


• Pension scheme


• Monthly bonuses


• 30 days annual leave (including bank holidays)


• Full training and clear progression pathways


• Regular team incentives and exciting prizes


• Perks at Work – discounts, wellbeing support and more


• Modern city‑centre office with excellent transport links


• Casual dress and a supportive team culture

Founded in 2016 as an automation specialist, VKY has evolved into a dynamic service‑driven organisation. With a refreshed leadership team in 2022 and a return to contact centre outsourcing in 2023, we now combine cutting‑edge technology with exceptional people to deliver meaningful improvements for clients and customers.

We’re proud to be a business that values community, quality, and innovation.

*All offers are subject to vetting criteria.*

Pay: From £14\.00 per hour

Education:

• GCSE or equivalent (required)

• insurance: 1 year (required)


• Team management: 1 year (required)


• Outbound sales: 1 year (required)

• United Kingdom (required)

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