Systems Engineer (Linux & Windows)

Accountabilities:

• Serve as a first point of contact for customer requests and monitoring alerts within a first-level support and operations team, analyzing and resolving incidents promptly and reliably.


• Configure, maintain, optimize, and troubleshoot Linux and Windows systems, including kernel tuning, filesystem management, system configuration, and Active Directory.


• Operate and maintain web servers and load-balancing solutions, including Traefik, NGINX, Envoy, and Apache.


• Manage TLS certificate termination and support database environments using MariaDB, Microsoft SQL Server, or PostgreSQL.


• Monitor system performance, investigate operational issues, and contribute to service reliability and infrastructure stability.


• Identify and recommend improvements to system configurations, technical architectures, and operational procedures.


• Collaborate with colleagues to improve day-to-day operations, share technical knowledge, and support continuous service improvement.


• Help train and onboard new team members, sharing practical expertise and promoting effective working practices.


• Maintain accurate technical documentation and record working hours daily.


• Participate in rotating shifts, including nights, weekends, and public holidays, to support operational continuity.


• Take on additional technical responsibilities when needed to support team objectives and broaden professional expertise.

Requirements

• At least five years of relevant professional experience in IT operations, excluding education and internships.


• Strong hands-on Linux expertise, particularly in kernel tuning, filesystem management, and system configuration.


• Solid knowledge of Windows environments, especially Active Directory and Windows system configuration.


• Practical experience with web servers such as Traefik, NGINX, Envoy, or Apache, as well as load-balancing technologies.


• Good working knowledge of at least one of the following database systems: MariaDB, Microsoft SQL Server, or PostgreSQL.


• Basic understanding of TLS certificate termination and related security concepts.


• Ability to troubleshoot infrastructure issues systematically and work independently in an operational environment.


• A structured, reliable, and proactive approach to technical problem-solving and documentation.


• Strong communication and collaboration skills, with an interest in sharing knowledge and supporting colleagues.


• Fluency in both English and Spanish.


• Willingness to work rotating shifts, including nights, weekends, and public holidays.


• Knowledge of German is an additional advantage.

• Fully remote working arrangement.


• Flexible working hours, with the ability to balance additional hours and personal commitments within the organization's scheduling framework.


• Choice of working from home or from an office.


• Private health insurance.


• Flexible compensation benefits.


• Access to professional training programs, English classes, and industry certifications.


• Opportunities for continuous learning and professional development.


• Collaborative team environment with opportunities to share knowledge and learn from experienced colleagues.


• Internal events, outdoor activities, team-building days, and padel matches.


• Office amenities, including coffee, refreshments, and recreational facilities.


• Holiday flexibility and support for maintaining a healthy work-life balance.

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