Supply Chain Team Leader

Employment Type: Full\-time, permanent

Location: Liverpool

Reporting to: Supply Chain Manager

Hours: 37\.5 hours per week, Monday to Friday

The Company:

As a recognised Tier 1 MedCo agency, with over 35 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency, and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair and will continue to provide reporting services the only way we know how – the MLA way!

The Role:

We are looking for a results driven Team Leader to join our dynamic team and play a key role in guiding and motivating team members to achieve operational excellence. As a Team Leader, you will be responsible for overseeing a team of administrators who ensure the timely, compliant and cost\-effective supply of appropriately qualified experts, supporting high quality expert reporting, while meeting customer and regulatory requirements

Key Tasks \& Responsibilities:

• To lead, manage and motivate your team


• Monitor supply chain performance and maintain service levels


• Ensure team targets, service levels and key performance indicators are met, on a daily basis


• Continuous updating of the policies and procedures for the team


• Understand and work within agreed company policies and commercial parameters


• Monitor and maintain quality standards


• Complaint ownership \- driving problems to resolution


• Create a culture of communication and engagement within the department


• Performance management and identifying individual training requirements and implementation and delivery of training plans


• Co\-ordinate regular coaching and training for new and existing staff


• Build relationships with customers/Expert panel


• Take ownership for resolving day\-to\-day team issues


• Receive detailed enquiries, qualify, filter and distribute within given boundaries


• Advise the Department Manager on issues such as staff development, training, overtime, targets, service levels, productivity etc


• Identify improvements where necessary and make recommendations on solutions


• Leads by example in areas of integrity, steadiness under pressure, commitment, time management, corporate responsibility and ethics


• Supervise daily operations, ensuring team mailboxes are monitored and workloads are effectively sorted and allocated to maintain workflow efficiency and service standards.


• Allocate tasks effectively, ensuring timely completion of work


• Monitor individual and team KPI’s, provide regular feedback and performance reviews


• Conduct regular audits to ensure high standards of accuracy, compliance, and professionalism are consistently maintained across all team outputs.


• Facilitate clear communication within the team and across departments; lead regular team meetings and updates


• Promote and drive a high\-performance culture by setting clear expectations, recognising achievement, and encouraging continuous improvement across the team.

• Experience in managing a team within a previous role


• Prior fee earner experience particularly in either Housing Condition Claims, Industrial Disease and/or Military claims (desirable, not essential)


• Proactive and innovative, with a desire to improve and streamline processes with the goal of elevating end\-to\-end customer experience


• Exceptional communication and interpersonal skills


• Self\-motivation with strong organisation and time management skills


• Ability to work under pressure and a desire to succeed


• Ability to motivate and inspire others to perform at their best


• Team player with an impeccable attention to detail and the ability to multi\-task

• Previous experience working within a medico\-legal agency or solicitor firm.


• Proven experience in a supervisory or leadership role


• Knowledge of claim processes and procedures related to personal injury and industrial disease claims.

• Competitive salary DOE from £30,000


• Convenient office location with excellent transport links


• Company Events


• Company Pension


• Private medical insurance (eligible after a qualifying period)


• 20 days annual leave, plus bank holidays (increasing to 22 days after 2 years, and a further day each year up to 25 days annual leave)


• Christmas Bonus

Benefits:

• Casual dress

This listing is from indeed. View original listing ↗