Student Hub Assistant

Salary
Salary: Grade 3 \- £25,804 \- £27,319 per annum

Contractual hours
35

Basis
Full Time

Job category/type
Professional Services

Date posted
25/06/2026

Job reference
REQ000576

Professional ServicesStudent Success Hub Fixed Term: 12 months *Unfortunately, this role is not eligible for visa sponsorship in line with Home Office requirements. Applicants will therefore be unable to secure a Skilled Worker visa for this role and will require an alternative source of right to work in the UK."* THE POST– Student Hub Assistant

This new post plays an important part of the operation of the Student Hub, and the successful candidate will be responsible for dealing with a wide range of enquiries from applicants, students, colleagues and visitors to the University. The Student Hub is the frontline service and gateway to a wide range of services including student support, admissions, student administration, finance and IT.

The post holder will work as part of the Student Hub team to deliver an excellent service face\-to\-face, via email/self\-service portal and chat to all students throughout their time at UWS and support the Student Hub Co\-ordinator to ensure enquiries are responded to accurately within an agreed timescale.

You will work with students and colleagues from across all UWS campuses and beyond, to proactively provide information and assistance, diagnosing enquiries and escalating if necessary. You will proactively contribute to a culture of positivity and enthusiasm to ensure students are at the heart of everything that we do.

There may be some flexibility in the working pattern which can be discussed at interview.

Due to the nature of this role and working pattern it is not suitable for current UWS students.

The successful candidate should have the following:

• Educated to HNC level or equivalent


• Previous experience in a customer service/customer facing in a highly customer focussed environment (preferably in further or higher education)


• Experience in a help desk/information service role in a highly customer focussed environment


• Experience of using customer services IT systems such as enquiry management and client/case management systems

The University of the West of Scotland is one of Scotland’s largest and most dynamic modern universities. Our reach across the country, together with our London campus, means that UWS is a significant force in global knowledge creation, innovation, and a leading provider of undergraduate, postgraduate and research degree education. Our degrees provide students with a transformational experience; equipping them with highly sought\-after graduate skills that set them up for global success in world\-leading sectors, industries and businesses.

With cutting\-edge courses, modern pedagogy and practical knowledge, we enable our students and staff to experience the joy of learning, teaching, research and innovation, and apply their knowledge for the benefit of others.

UWS is officially ranked by Times Higher Education in the top 200 universities worldwide under 50 years old (2024 Young University Rankings)

Our professional services teams are the backbone of UWS, providing robust and innovative solutions to support the vast range of work across learning and teaching, and research and innovation. You will join a supportive and dedicated team, playing a key role in a range of work that will help drive forward our ambition to deliver world\-leading research, and graduates who will design, shape and build a new future.

For an informal discussion about this role contact Jenny Morton, Interim Hub Manager jenny.morton@uws.ac.uk We offer our staff a caring and supportive environment, across five campuses, and a competitive benefits package which includes:* 24 days of annual leave, plus a further 12 days for public/university holidays

• An additional days leave on your birthday


• Defined benefit contribution pension scheme (including death in service benefits upon joining the scheme


• A flexible approach to working pattern and work\-life balance


• Employee discount scheme across 3,500 retailers


• Fitness facilities across our campuses


• Access to a range of health and wellbeing resources, including occupational health, physiotherapy and access to our Employee Assistance Programme


• Professional, career and research development opportunities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception, where evidence would need to be provided).

The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged.

You can find out more about how the University uses your personal data as part of the recruitment process by looking at the UWS HR Applicant Privacy Notice at www.uws.ac.uk

UWS are committed signatories to the Armed Forces Covenant.

UWS is committed to equality and diversity and welcomes applications from underrepresented groups.

UWS is a “Disability Confident” employer.

University of the West of Scotland is a registered Scottish charity, no. SC002520

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