Strategic Account Manager

Strategic Account Manager
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Birmingham / Hybrid with National Customer Coverage

About us
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Connect, operating under the Screwfix banner and owned by the Kingfisher Group, is a leading name in the distribution of high\-quality appliance spare parts and accessories. We’re proud to support a wide range of major household brands, trade customers and businesses across the UK and Europe.

With over 50 years’ experience in the spare parts industry, we’ve continued to evolve and grow, and becoming part of Screwfix has given us the opportunity to build on that experience with the support, knowledge and resources of the wider Kingfisher Group.

About the role and team
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We’re looking for an experienced and commercially minded Strategic Account Manager to take ownership of some of our most important B2B customer relationships.

You’ll manage a defined portfolio of high\-value strategic accounts, building strong relationships, protecting existing business and identifying opportunities to grow the amount of business we do together.

This is much more than simply maintaining accounts. You’ll really get to know your customers, understand how their businesses work and build practical account plans that identify risks, opportunities and areas where we can support them further.

You’ll be the main commercial point of contact for your customers, working closely with senior decision makers as well as colleagues across Screwfix Spares to make sure we deliver what we promise and make it easy for customers to do business with us.

Based from our Birmingham Head Office with hybrid working, the role will also involve regular travel to customer locations across the UK.

What you’ll be doing
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• Take ownership of a portfolio of some of our largest and most strategically important customer accounts.


• Build strong, long\-term relationships with senior decision makers and key customer contacts.


• Develop clear account plans covering current business, future potential, key relationships, competitors, risks and opportunities.


• Protect existing business by staying close to your customers, understanding what matters to them and acting early where there may be a risk to spend.


• Identify opportunities to grow accounts across additional sites, teams, product categories and buying groups.


• Understand where business has reduced or been lost and put practical plans in place to win it back.


• Hold regular customer reviews, looking at performance, challenges and opportunities to do more together.


• Lead commercial conversations around pricing, contracts and account agreements while balancing customer needs with sustainable margin.


• Support tenders, proposals and contract reviews for key accounts.


• Keep forecasts and account information up to date, giving the wider business a clear picture of customer performance, risks and growth opportunities.


• Work closely with our Business Development Managers and wider teams where opportunities would benefit from a joined\-up approach.

• Strong B2B account management experience, ideally working with large, strategic or multi\-site customers.


• A proven track record of growing revenue and developing existing customer accounts.


• A natural relationship builder who is confident dealing with senior stakeholders and decision makers.


• Commercially confident, with experience of pricing, negotiation and protecting margin.


• Comfortable managing contracts, tenders and more complex customer agreements.


• Strong account planning and forecasting skills, with the ability to spot both risks and opportunities.


• Someone who can think strategically but is equally happy getting involved and making things happen.


• Customer focused, accountable and resilient, with the confidence to take ownership of your portfolio.


• Experience within electrical, spare parts, trade, distribution or technical products would be an advantage, but isn’t essential.

• Company car


• Bonus scheme


• Retail Trust – a free online support and counselling service


• Employee Support Fund – financial support to help in times of need


• Enhanced Parent Policy


• Enhanced Company Sick Pay


• HapiApp – access to lots of retail, leisure and gym discounts


• Speak Up – a confidential service for raising concerns at work


• People Forum – giving our people a voice in the future of our business


• 20% discount within our retail stores


• Discount across our own product range


• Skillshub – learning and development resources to support your growth


• PepTalk – access to hundreds of talks and wellbeing resources


• Generous Length of Service scheme


• Peakon surveys – giving you the opportunity to have your say


• Charity events and company engagement activities throughout the year

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