Store Manager

UK\-Store Manager

Location: Westfield London, London, UK

Role Summary:

Anker Innovations is looking for an experienced and customer\-focused Store Manager to lead our brand experience store at Westfield London. This role will be responsible for the overall day\-to\-day management of the store, including team leadership, customer experience, operational execution, and commercial performance.This is an exciting opportunity for a hands\-on retail leader with strong commercial awareness, a passion for consumer technology, and the ability to build and develop a high\-performing team in a fast\-paced environment.

Key Responsibilities

• Take full responsibility for the day\-to\-day running of the store, ensuring high standards across sales, service, operations, and presentation


• Drive store commercial performance through strong leadership, effective coaching, and excellent customer engagement


• Deliver an excellent customer experience, creating a premium and welcoming in\-store environment that reflects the Anker bran


• dLead, coach, and develop the store team to achieve individual and store performance goals


• Recruit, onboard, and train team members, building a strong and motivated store team


• Manage rotas, staffing levels, and daily floor planning to ensure effective store coverage at all times


• Monitor store performance, sales trends, and customer feedback, identifying opportunities to improve result


• sEnsure high standards of visual merchandising, product presentation, cleanliness, and overall store environment


• Oversee stock management, replenishment, stock accuracy, and loss prevention processes


• Manage customer queries, complaints, and escalations in a professional and timely manner


• Ensure compliance with company policies, cash handling procedures, and health \& safety requirements


• Work closely with internal teams to support product launches, campaigns, promotional activity, and retail initiatives


• Provide regular reporting and feedback on store performance, operational challenges, and opportunities for improvement

• 3–5 years of experience in store management, retail operations, or a similar leadership role


• Strong track record of driving commercial performance and delivering store KP


• IsExperience in consumer electronics, technology, premium retail, or other customer\-led retail environments would be highly beneficial


• Strong leadership and people management skills, with the ability to motivate, coach, and develop a team


• A hands\-on approach with the ability to lead from the shop floor


• Excellent customer service skills and a genuine passion for creating strong in\-store experiences


• Good commercial awareness and the ability to use store performance insights to drive action


• Strong organisational and problem\-solving skills


• Good understanding of retail operations, stock control, visual merchandising, and compliance


• Confident communication skills in English


• Flexibility to work weekends, bank holidays, late trading hours, and peak retail periods as required

• Experience working in a brand\-led or experience\-led retail environment


• Experience supporting a new store open


• ingInterest in consumer technology and smart electronics products


• Experience working within an omni channel retail environment

Benefits:

• Employee discount

This listing is from Indeed. View original listing ↗