Sr. Relationship Manager

Accountabilities:

• Manage and grow relationships with Tier 1 and high-value clients, ensuring long-term satisfaction and retention.


• Lead client onboarding, coordinating with internal teams to guarantee smooth implementation and successful go-live.


• Act as a strategic advisor by analyzing client performance data and recommending tailored solutions to reduce chargebacks and improve outcomes.


• Collaborate with technical and product teams to support integrations and resolve complex client challenges.


• Identify cross-sell and upsell opportunities to drive additional revenue growth within existing accounts.


• Lead strategic discussions with client stakeholders, ensuring alignment on goals and performance expectations.


• Serve as the voice of the client internally, sharing insights to improve product and service offerings.

Requirements

• 5+ years of experience in relationship management or sales within the payments, cards, or fintech industry.


• Strong expertise in fraud prevention, dispute management, and high-risk merchant environments.


• Proven experience managing Tier 1 or enterprise-level clients with measurable success in retention and growth.


• Strong analytical mindset with the ability to interpret data and translate it into actionable client strategies.


• Excellent communication and stakeholder management skills, including experience engaging senior decision-makers.


• Structured, solution-oriented approach with strong problem-solving capabilities and attention to detail.


• Bachelor’s degree or equivalent professional experience preferred.


• Deep understanding of payment processing ecosystems, chargebacks, and transaction risk mitigation.

• Competitive compensation package aligned with experience and market standards


• Remote-first flexibility with minimal travel requirements (approximately 10–15% across Europe)


• Opportunity to work with international enterprise clients in a fast-growing fintech environment


• Career development opportunities within a scaling global organization


• Exposure to cutting-edge payment, fraud prevention, and dispute management technologies


• Collaborative, high-performance culture with strong cross-functional teamwork


• Dynamic and impactful role with direct influence on client success and revenue growth

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