Social Inclusion Support Worker

Job Title: Social Inclusion Support Worker

Reports to: Social Inclusion Service Co\-ordinator

Location: CISWO Pontypridd office based with peripatetic delivery across designated communities (regional coverage tbc)

Salary: £20,231 (0\.8 FTE)

Job Type: Permanent

Hours of Work: 30 hours per week (flexible working over 5 days required)

Are you looking for a job that will put you at the heart of communities, providing well\-being opportunities for people who have worked or lived in coal mining areas?

CISWO is a national charity whose mission is to improve the lives of individuals and communities facing disadvantage due to the impact of the coal mining industry. We are currently developing a social inclusion outreach service and are looking for an experienced support worker to join us. The successful candidate will support the Social Inclusion Service Co\-ordinator with the design, development, and delivery of an outreach service providing opportunities for people to improve their physical and mental well\-being. Working closely with the co\-ordinator to deliver community\-based activities and holistic support, the Social Inclusion Support Worker will play a vital role in the delivery of this new service.

As well as the criteria below, the successful candidate will be enthusiastic, engaging and flexible. They should be passionate about working with people and making a difference. If you think you’ve got what it takes to bring a little extra to this service, we would love to hear from you. This is a great opportunity for someone with experience of delivering community\-based services to older people and / or people with disabilities.

Job Purpose The role will work with the Social Inclusion Service Co\-ordinator to assist with the delivery of a social inclusion outreach service. The role will directly provide support for former miners, their families and those from mining communities through a varied programme of meaningful activities to reduce social isolation, improve wellbeing and build community engagement.

Key Responsibilities

• Deliver outreach services and activities; ensuring they are engaging and support the physical, cognitive and emotional needs of the service users, adapting the activities to meet those needs where necessary.


• Create a safe and welcoming environment which promotes engagement, including serving meals and refreshments to service users.


• Ensure that all safeguarding concerns are recognised and immediately reported to the Social Inclusion Service Co\-ordinator and to assist with any relevant referrals.


• Support the continual development of a holistic, inclusive, accessible and stimulating activity programme across multiple community locations.


• Accurately update administrative systems used for monitoring, evaluation and reporting purposes as required.


• Operate a contactless payment device and/or cash and maintain appropriate records to account for all transactions


• Assist the Social Inclusion Service Co\-ordinator with the logistics and resources related to mobile service delivery including venues, catering, staffing, and equipment.


• Support the Social Inclusion Service Co\-ordinator to promote the outreach service to potential service users and wider stakeholders through targeted marketing, publicity and referral strategies.


• Deputise for the Social Inclusion Service Co\-ordinator in their absence.


• Ensure compliance with health and safety legislation, including checking and contributing to risk assessments as needed, and maintaining accurate records.


• Attend training, staff meetings and external forums relevant to the role.


• Any other duties as reasonably required to meet the objectives of the organisation.

• Experience of delivering outreach or community\-based activities within health, social care or third\-sector settings.


• Excellent organisational and problem\-solving skills.


• Knowledge and empathy regarding issues affecting older people, disabled adults, socially isolated individuals and their carers.


• Understanding of safeguarding, and health and safety requirements for vulnerable adults.


• Demonstrable ability to engage and motivate individuals with varying levels of need.


• Strong verbal and written communication skills.


• Proficiency in using Microsoft Office.


• Full UK driving licence and access to a vehicle.


• Excellent team working skills, with a strong work ethic and flexible and creative approach to service delivery.


• Good standard of education, with GCSE or equivalent (grade C or 4, or above) in Maths and English.

• Qualification in social care, health, community development or related discipline.


• Knowledge and understanding of former coalfield areas.


• Food hygiene qualification.


• First Aid qualification.


• Basic knowledge of the Welsh language.

This job description reflects the major tasks to be carried out by the jobholder and identifies the level of responsibility at which the jobholder will be required to work.

This job description may be subject to review and/ or amendment at any time to reflect the requirements of the job.

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