Site Manager
Job Specification
Job Title: Site Manager I
Location: Eaton, South Molton
Revision: 0
Issued by: Rachel Lynch
Date: 05\.02\.2026
As a Site Manager I, you will be an “Operational Allrounder” who will provide an excellent customer service performance on a Customer Program that has an annual spend of approx. £3\.5M Year.
You will ensure contractual obligations are achieved through the provision of supply chain support, incorporating Procurement and Materials / Inventory Management within a high end manufacturing environment. You will address complaints, resolve problems that establish/maintain an environment of continuous improvement. You will have a pivotal role in supporting the Account Program Manager to achieve Total Cost of Ownership Savings initiatives that delivers a minimum 5% Year over Year bottom line benefit for the customer. You will also be accountable for identifying areas of opportunity to increase sales \& billing margins and for identifying.
Responsibilities:
- Coordinates purchasing, customer service, vendor relationships and warehousing activities in accordance with policies, procedures and principles established by Vallen Integrated Supply and the program contract.
- Confers with customer to enhance and further implement the program. Evaluates areas for improvement and expanded services. Establishes working relationship and effective communication with key managers and plant staff.
- Develops knowledge of customer's business and plant operations so pertinent information can be communicated to our customers and implemented as needed to enhance our program offering.
- Monitors program effectiveness and prepares monthly reports for internal use and the customer on various topics such as cost, sales, performance, service, quality and improvements.
- Participates in value added and cost savings ideas to provide information to customers.
- Ensures cost savings ideas are generated, documented and submitted to customer for approval by means of *e\-Crib Cost Savings* *Ideas* database. Additional follow\-up as required to obtain customer approval of submitted cost savings.
- Ensures cost savings meets or exceeds customer's annual contractual requirements.
- Identifies issues and potential solutions. Suggests program improvements.
- Responsible for human resource management at site.
- Trains customers and employees on system(s).
- Resolves customer payment and billing issues.
- Coordinates technical support and value added activities.
- Coordinates vendor information sharing activities with customer, including new product launches, value added services, and cost savings initiatives.
- Records and researches customer problems and provides them with corrective action solutions.
- Creates and maintains accurate inventory item databases. Conducts physical inventories, and cycle count requirements.
- Purchasing / Procurement
- Inventory Management
- LEAN
- Manufacturing based Total Cost of Ownership Cost Savings
- Customer Service
- Project Management
- High School Degree or Equivalent required
- Inventory/ Storeroom Management – 3 to 5 years
- Combination of formal education and experience is desired for the effective management of a site
- Entrepreneurial style of management
- Ability to manage multiple priorities and meet deadlines without exception
- Ability to understand complex problems, the options available, and to pursue the best possible solution with confidence
- Ability to analyze data and tooling requirements and improvements
- Ability to read, analyze, and interpret most documents and drawings
- Ability to respond effectively to the most sensitive inquiries or complaints
- Ability to make effective and persuasive presentations on controversial or complex topics to top management, public groups, and others
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Must have valid driver's license
Requirements
Desirable Skill Sets / Knowledge:
- Purchasing / Procurement
- Inventory Management
- LEAN
- Manufacturing based Total Cost of Ownership Cost Savings
- Customer Service
- Project Management
- High School Degree or Equivalent required
- Inventory/ Storeroom Management – 3 to 5 years
- Combination of formal education and experience is desired for the effective management of a site
- Entrepreneurial style of management
- Ability to manage multiple priorities and meet deadlines without exception
- Ability to understand complex problems, the options available, and to pursue the best possible solution with confidence
- Ability to analyze data and tooling requirements and improvements
- Ability to read, analyze, and interpret most documents and drawings
- Ability to respond effectively to the most sensitive inquiries or complaints
- Ability to make effective and persuasive presentations on controversial or complex topics to top management, public groups, and others
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Must have valid driver's license
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