SIA Door Supervisor

About Us

At SLG Security, we believe that excellence in security is achieved through professionalism, integrity, vigilance, and exceptional customer service. Effective security is more than simply responding to incidents. It is about preventing them through a visible presence, sound judgement, proactive engagement, and a commitment to creating safe, welcoming environments where clients, staff, and customers can confidently enjoy their experience.

We provide fully licensed, highly trained, and carefully vetted security professionals who deliver dependable security solutions across a wide range of sectors. Our reputation is built upon operational excellence, accountability, and consistently exceeding our clients' expectations.

We are currently seeking professional and dedicated Door Supervisors to join our team at a busy licensed hospitality venue in Stoke on Trent.

The Role

As a Door Supervisor, you will play a key role in maintaining a safe, secure, and welcoming environment for customers, staff, contractors, and visitors.

Acting as the first point of contact, you will ensure all guests are treated with professionalism and respect while enforcing venue policies, licensing objectives, and relevant legislation. The role requires excellent communication skills, sound judgement, and the ability to remain calm and decisive within a busy licensed environment.

Key Responsibilities

• Maintain a highly visible and professional security presence throughout the venue.


• Control access and egress, ensuring only authorised persons gain entry while carrying out age verification and identification checks where appropriate.


• Monitor customer behaviour and identify potential risks before they escalate through effective communication and conflict management.


• Manage queues, occupancy levels, and customer flow during busy trading periods to maintain a safe environment.


• Conduct regular internal and external patrols, identifying and reporting hazards, security concerns, or suspicious activity.


• Enforce venue policies, licensing conditions, and company procedures in a fair, consistent, and professional manner.


• Respond promptly and effectively to incidents including disorder, intoxication, medical emergencies, fire alarms, evacuations, and welfare concerns.


• Liaise professionally with venue management, emergency services, and partner agencies when required.


• Operate CCTV and security systems in accordance with company procedures and relevant legislation.


• Complete accurate incident reports, handover notes, and security documentation.


• Deliver outstanding customer service while maintaining authority, professionalism, and impartiality.


• Assist in protecting customers, staff, company assets, and the venue from criminal activity and anti social behaviour.

• Valid SIA Door Supervisor Licence.


• Excellent communication and interpersonal skills.


• Professional appearance and high standards of personal presentation.


• Strong conflict management and de escalation skills.


• Ability to remain calm under pressure and make sound decisions.


• Excellent observational skills and situational awareness.


• Ability to work independently and as part of a professional team.


• Flexible approach to evenings, weekends, bank holidays, and late night working.

• Emergency First Aid at Work qualification.


• Previous experience within licensed premises, pubs, bars, clubs, or the hospitality sector.


• Experience operating CCTV systems.


• Knowledge of the Licensing Act 2003 and the four licensing objectives.


• Physical Intervention training in line with current SIA requirements.

What We Offer

SLG Security offers the opportunity to join a professional team committed to delivering high quality security services within the licensed hospitality sector.

We provide

• A professional and supportive working environment.


• Ongoing training and professional development opportunities.


• Regular work across licensed venues and events.


• A management team that values integrity, accountability, teamwork, and professionalism.


• Opportunities for career progression within a growing security company.

We are looking for individuals who understand that outstanding security is built upon professionalism, excellent communication, sound judgement, and respect for others. If you take pride in delivering exceptional service while maintaining a safe, welcoming, and secure environment, we would welcome your application.

Job Types: Full\-time, Part\-time, Temporary, Zero hours contract

Pay: £13\.00\-£15\.00 per hour

Language:

• English (required)

This listing is from indeed. View original listing ↗