Shift Manager

Overview

The Shift Lead is responsible for overseeing the pizza take way/collections operations during assigned shifts, ensuring exceptional customer service, food quality, and team performance. This role supports the Store Manager by leading team members, maintaining operational standards, and creating a positive dining and delivery experience for customers.

Key ResponsibilitiesTeam Leadership

• Supervise and support team members, including pizza makers, cashiers, servers, and delivery drivers.


• Delegate tasks and ensure efficient workflow throughout the shift.


• Provide coaching, training, and performance feedback to staff.


• Foster a positive, team\-oriented work environment.


• Lead by example in customer service, professionalism, and food safety practices.

Store Operations

• Open and close the store according to company procedures.


• Ensure all stations are properly staffed and operating efficiently.


• Monitor food preparation to maintain quality, consistency, and presentation standards.


• Ensure orders are prepared accurately and delivered promptly.


• Address operational issues and customer concerns in a timely manner.

Customer Service

• Deliver outstanding customer service and ensure customer satisfaction.


• Resolve customer complaints professionally and effectively.


• Support front\-of\-house operations during busy periods.


• Promote a welcoming and friendly atmosphere for customers.

Food Safety \& Quality

• Ensure compliance with food safety, sanitation, and health regulations.


• Monitor food handling, storage, and preparation procedures.


• Conduct routine cleanliness and safety inspections throughout the shift.


• Maintain company standards for pizza quality and product consistency.

Inventory \& Cash Management

• Assist with inventory control and stock replenishment.


• Monitor ingredient usage and report shortages to management.


• Handle cash transactions, register reconciliation, and end\-of\-shift reporting.


• Minimize waste and support cost\-control initiatives.

Performance \& Compliance

• Ensure adherence to company policies and procedures.


• Complete shift reports and communicate important updates to management.


• Support achievement of sales, labor, and operational goals.

Qualifications

• High school diploma or equivalent preferred.


• Previous pizza, food service, or supervisory experience preferred.


• Strong leadership and communication skills.


• Ability to work in a fast\-paced environment and manage multiple priorities.


• Basic math, cash handling, and computer skills.


• Knowledge of food safety and sanitation standards.


• Availability to work evenings, weekends, and holidays as needed.

Physical Requirements

• Ability to stand and walk for extended periods.


• Ability to work in a kitchen environment with exposure to heat and food preparation equipment.

Key Competencies

• Leadership and teamwork


• Customer service excellence


• Food quality focus


• Problem\-solving and decision\-making


• Time management


• Accountability and reliability


• Attention to detail

Reporting Structure

Reports To: Store Manager

Employment Type

Part\-Time

Benefits (if applicable)

• Competitive pay


• Employee meal discounts


• Career advancement opportunities


• Training and development programs


• Paid time off and other company benefits

We are seeking motivated individuals looking for a leadership role that combines technical expertise with team management. Applicants should demonstrate a commitment to safety, quality, and continuous improvement.

Pay: From £13\.00 per hour

Work Location: In person

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