Service Transition Manager

Details
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Reference number

462380

Salary

£53,540 \- £57,250
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits’ package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28\.97%
GBP

Job grade

Senior Executive Officer
EIT### Contract type

Permanent### Business area

CH \- Digital Services \- IT Services \- Service Management### Type of role

Business Management and Improvement

Information Technology### Working pattern

Flexible working, Full\-time### Number of jobs available

1
Contents
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• Location


• About the job


• Benefits


• Things you need to know


• Apply and further information

Location
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Crown Way, Cardiff, CF14 3UZAbout the job
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Job summary

We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House.

This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs.

Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved.

As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user\-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services.

Give yourself the best opportunity to apply!

Join our Outreach team for an informal, drop\-in “find out more” session on:

Wednesday 27th May 12:30 \- 13:30

No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off.

Can’t make the session, or want something to refer back to? Email our Outreach mailbox on: outreachinnovationteam@companieshouse.gov.uk and we’ll share a copy of the session slides.

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

Please note:

• Companies House cannot offer Visa sponsorship to candidates through this campaign.


• Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC.

Job description

As a Service Transition Manager, you will:

• build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues.


• work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively.

Key responsibilities include:

• Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling.


• Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks.


• Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go\-live.


• Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases.


• Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change.


• Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact.


• Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability.


• Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability.


• Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery.


• Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making.


• Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement.


• Supporting the migration of services to cloud\-based platforms, maintaining service performance and user confidence during periods of change.


• Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development.


• Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery.

This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends.

There is the opportunity to take part in the duty manager on\-call rota, for those who are interested and have sufficient experience.

Watch this video to find out more about working in Digital at Companies House

Person specification

We are looking for someone who can demonstrate the following skills and experience, which will be assessed during the selection process:

• Proven leadership capability with a strong understanding of IT services and technologies.


• Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non\-technical audiences.


• A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high\-performing culture.


• A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment.


• Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes.


• Confident decision\-making skills, with a clear focus on accountability, outcomes and delivering high\-quality, user\-focused services.


• Experience contributing to audits, service assurance reviews or governance activities.


• Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI.


• Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software.


• Awareness of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches.


• Awareness of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments.

Qualifications

ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting### Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing


• Making Effective Decisions


• Leadership


• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Good understanding of core IT infrastructure, including end\-user devices, networks, servers, databases and storage (presentation at interview)

Benefits
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Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well\-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work\-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits \- Working for us \- Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representati

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