Service Manager - Surgery

Band 8a

Main area
Planned Care Directorate
Grade
Band 8a
Contract
Permanent
Hours
Full time \- 37\.5 hours per week
Job ref
343\-8003194\-SC\-I
Site
Trustwide
Town
Carshalton
Salary
£63,665 \- £70,887 pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
07/06/2026 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview

An opportunity has arisen to work as the Service Manager role for Head and Neck Services including: ENT, Paediatric ENT, Oral \& Maxillofacial Surgery, Paediatric Dentistry and Orthodontics.

We are looking for an effective motivated leader with proven service delivery experience in a fast paced environment who will approach this interesting and varied position with energy and enthusiasm

We are looking for a Service Manager to work with our highly motivated clinical and administrative teams to develop and manage services across our two\-site Trust.

Operating as a member of the senior management team you will be actively involved in the development of care pathways that will improve the quality of services we are able to offer to our patients, including liaison with community services to maximise the benefits of integrated working.

Together with clinical teams you will be responsible for delivering all key performance and financial targets including relevant quality standards in areas managed where appropriate.

In view of the challenging financial environment throughout the healthcare sector and in line with our current recovery programmes in place, we are looking for someone who can demonstrate a level of creativity in their thinking, whilst being able to practically manage services at an operational level.

Main duties of the job

The post holder will have a pivotal role in conjunction with Medical and Nursing leads to ensure the delivery of safe, effective and efficient clinical care. Together with clinical teams the successful applicant will be responsible for delivering all key performance and financial targets including relevant quality standards. They will operate as a member of the senior management team and be actively involved in the development of care pathways that will improve the quality of services, we are able to offer our patients.

Working for our organisation

We offer an extensive range of services, including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital. St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A\&E) and Maternity services (Obstetrics).

Detailed job description and main responsibilities

Please see attached job description to outline role and key responsibilities.

This role includes the achievement and management of operational performance and governance standards as well as managing and maintaining training and HR requirements of staff that are within the planned care directorate.

Person specification

Knowledge

Essential criteria

• Understanding of the complexity of the NHS and the likely changes over the next 3\-5 years.


• Understanding of current challenges and recovery planning for services

Skills

Essential criteria

• Excellent communication skills both written and oral


• Analytical skills


• Using resources effectively and efficiently, including maximising skills in others

Desirable criteria

• Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams

Qualifications

Essential criteria

• Graduate level or equivalent academic or healthcare professional qualification or equivalent knowledge


• Evidence of continuing professional development

Experience

Essential criteria

• Operational management experience at band 6 or above or equivalent


• Health service / sector experience


• Evidence of line management responsibilities and management of staff

Desirable criteria

• Knowledge of modernisation tools and techniques


• Evidence of project management

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E: krft.askrecruitment@nhs.net

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre\-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

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