Service Manager
Ripon Farm Services is a family owned multibranch agricultural dealer covering 14 sites within Yorkshire, Teesside, Lincolnshire and Nottinghamshire. We are responsible for the sale and aftersales support of a wide range of agricultural machinery and products, predominantly the exciting John Deere range of products. Our business culture reflects both tradition and progress, and we strive to help our customers to be more efficient and more productive in the modern farming industry.
As a Service Manager for the Keighley depot, you will need to be Aftermarket Sales oriented and have the ability to execute customer requests. You will be required to coordinate and direct the service workload for maximum efficiency and productivity while providing quality repair work.
Keighley is an established depot, and the successful applicant will be at the very start of our journey of growth and development into one of the most prestigious sites in the area. This is an exciting opportunity for a progressive Service Manager.
Your role reports to the Group Service Manager and you will manage a team of Agricultural and Ground Care Technicians with the support of a Service Administrator.
General duties:
- Greets customers and listens carefully to their needs.
- Plans and allocates work for Technicians based on their expertise and skills and ensures repairs are completed correctly.
- Checks all completed jobs to ensure they are complete and accurate for both parts and labour and invoices them in a timely manner.
- Ensures that service processes, policies and guidelines are followed and applied safely, and shares KPI’s with the team.
- Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe, and monitors the workshop team.
- Supervises and coaches the workshop team and coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
- Manages ongoing relationships with John Deere and manufacturer personnel.
- Participates in recruiting, hiring, developing and retaining key talent.
- Acts in a professional manner to develop ongoing relationships and actively promotes Ripon Farm Services, John Deere and other key manufacturers and suppliers with positivity and integrity.
- Communicates effectively with all parties to drive Aftermarket sales and the business forward.
- 3 to 5 years’ experience as a Service Technician.
- Ability to lead others.
- High level of communication and human relations skills.
- Ability to use standard computer applications along with the ability to learn our bespoke IT programmes and systems.
- Familiar with John Deere and competitive products
- Able to work under pressure.
- Ability to work extended hours and weekends.
Core hours are Monday to Friday (8am till 5pm).
Must be flexible to support with overtime to suit the business demands, this will be seasonally, evenings and weekends.
Benefits
- Company pension scheme.
- Company sick scheme.
- 24 days holiday plus bank holidays.
- Day off for your birthday.
- Vehicle change policy \- if applicable.
- Life insurance x 3 salary.
- Tailored career path.
- Manufacturer training.
- Employee uniform.
- Staff discount on showroom items.
- Free on\-site parking.
- Health and well\-being support line.
- Employer funded Cash plan to support with covering employees’ regular healthcare expenses.
Benefits:
- Additional leave
- Company car
- Company pension
- Employee discount
- Free parking
- Health \& wellbeing programme
- Life insurance
- On\-site parking
- Sick pay
- Store discount
- Keighley, West Yorkshire: reliably commute or plan to relocate before starting work (required)
- What is your current salary?
- Agricultural: 2 years (preferred)
- United Kingdom (required)
This listing is from indeed. View original listing ↗