Service Design & Transition Manager (Project Manager II)
Role description Location: Leeds, W. Yorkshire(Hybrid\- 3 days working from onsite\-Mandatory)
Immediate start
Permanent/ Contract inside IR35/ Fixed term contract
Applicants legally authorized to work in the United Kingdom without the need for visa sponsorship preferred
Experience: 10\+ years of experience in Service Delivery, Service Transition, Managed Services, IT Operations, or Customer Success leadership roles.
We are seeking an experienced Service Design \& Transition Manager to ensure new and enhanced services are successfully designed, tested, and transitioned into BAU operations. You will act as the key link between project delivery and operational support teams, driving service readiness, governance, and operational excellence.
Ideal candidate: A proactive service management professional with a strong operational mindset and proven experience delivering smooth, low\-risk service transitions into production environments.
Key Responsibilities
- Lead Service Design, Transition, and Operational Readiness activities.
- Develop Service Design Packages (SDPs), support models, SLAs, and operational documentation.
- Manage Functional \& Non\-Functional Requirements (NFRs) including availability, performance, security, scalability, and resilience.
- Coordinate Operational Acceptance Testing (OAT), Disaster Recovery (DR) testing, and Operational Readiness Reviews (ORR).
- Oversee service transitions, knowledge transfer, hypercare/early\-life support, and service acceptance.
- Manage supplier onboarding, governance, and operational compliance.
- Drive ITIL\-based service management and continual service improvement initiatives.
- Strong experience in Service Design \& Transition Management
- Expertise in ITIL Service Design \& Service Transition
- Experience with OAT, ORR, Hypercare, DR/Failover Testing
- Knowledge of ServiceNow or other ITSM tools
- Strong understanding of Monitoring, Observability, and Operational Support
- Excellent stakeholder and supplier management skills
- Experience validating Functional \& Non\-Functional Requirements
- ITIL v4 Certification
- PRINCE2, PMP, Agile, or Scrum certifications
- Experience with Azure, GCP, DevOps, or SRE environments
\#UST
Skills
Service Level Management, Service Delivery, Budget Management, Problem Management, Service Design
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
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