Service Design Transition Manager

Your future, as a Service Design Transition Manager at mydentist

• The role is an FTC for 12 months initially


• Full\-time hours (37 across Monday \- Friday)


• Hybrid working arrangements ideally based 1 day per week in our Support Centre in Kearsley (M26 1GG) and ad hoc around this as per business requirements


• Joining our supportive and growing IT team


• When based in the office, you will benefit from free onsite parking, and Kearsley train station is just a short walk away


• With an on\-site mini market shop and casual seating space inside and outside (for the sunnier days)

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given, and we’re always there for one another.

Your future, your benefits

• Competitive salary


• Paid holidays


• Health and well\-being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions


• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains \- simple and easy to access, making it possible to save hundreds of pounds a year


• Recognition schemes, including Support Centre Heroes and service awards

As a Service Design Transition Manager, you’ll be:

• Ensuring a smooth transition from project/programme to BAU, integral to defining service acceptance criteria, which determines when the project team can be stood down


• Defining the service transition strategy and approach, ensuring all services have appropriate support models, SLAs and knowledge bases in place


• Coordinating the development and negotiation of contracts with Application Management Services (AMS) partners


• Leading service acceptance reviews to confirm that new or changed services meet design, operational and business requirements


• Collaborating closely with programme managers, project teams, business stakeholders and IT operations to ensure a smooth handover of services

• Proven experience in managing service transitions within complex digital transformation or technology change programmes


• Experience in cloud\-based CRM or ERP system transitions


• Background in managed service environments or enterprise\-scale service delivery


• Experience working in businesses with multi\-site operations

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.

Click to apply now!

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