Service Delivery Supervisor

Service Delivery & Compliance Supervisor

Oldham

£33,113

Full-time - 37.5 hours

We're looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.

What You'll Do

• Oversee reactive service calls from start to finish


• Make sure jobs are logged, prioritised and scheduled correctly


• Provide technical guidance on faults, parts and remedial actions


• Create and manage quotes for remedial works and upgrades


• Keep SLAs on track and improve first-time fix rates


• Support PPM planning and ensure documentation is uploaded on time


• Lead, coach and support service coordinators and planners


• Handle escalations and keep service delivery moving


• Contribute technical input to tenders and new contract mobilisation

• Strong knowledge of fire and/or security systems


• Experience in service delivery, coordination or technical support


• Confidence preparing quotes and analysing costs


• Excellent diagnostic and problem-solving skills


• Ability to work within SLA-driven environments


• Strong communication and stakeholder management


• A proactive, organised and customer-focused mindset

• Experience supporting tenders or bids


• Knowledge of industry standards (BS 5839, NSI, etc.)


• Familiarity with service management/CAFM systems


• Previous supervisory experience

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