Service Delivery Manager

Netherlands Digital \& IT 5 \- 10 years Eindhoven Hybrid
Service Delivery Manager

About The Member Company
We are a global high\-tech consultancy company with a team of entrepreneurial engineers, scientists, and digital experts from around the world. Together we form a fast\-growing and proud community. We offer consultancy services to high\-profile clients globally in diverse service areas, such as:

• Technology \& Engineering


• Energy \& Renewables


• Life sciences \& Pharma


• Digital \& IT

We are looking for an IT Service Delivery Manager who will take ownership of IT and OT service delivery within complex warehouse automation environments. You will act as the main point of contact for strategic customers, ensuring SLA performance, operational continuity and long\-term customer satisfaction across mission\-critical system.

This is a customer\-facing role where you will work closely with Service Contract Managers, support teams and operational stakeholders to manage incidents, changes, escalations and continuous service improvements.

What we expect from you
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Your responsibilities

• Ensure IT and OT services are delivered according to SLA and contractual agreements


• Drive incident, problem and change management processes across operational environments


• Lead customer communication, service reviews, reporting and escalations


• Improve service delivery strategies, governance and operational performance


• Support project transitions and pre\-sales activities from a service perspective


• Identify risks, safeguard business continuity and drive continuous improvements

• 8\+ years of experience within IT/OT environments, including Service Delivery or Service Management


• Experience with enterprise IT services, infrastructure, applications, networks or control systems


• Strong stakeholder management and customer\-facing communication skills


• Knowledge of ITIL processes and service management best practices


• Commercial awareness and ability to identify service improvement opportunities


• Fluent in English and Dutch

You will work in an international and operationally critical environment supporting highly automated logistics and warehouse systems. The role combines service ownership, customer interaction and collaboration across multidisciplinary IT and operational teams.

\#LI\-LT2

What you can expect from us
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TMC is an international high\-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster\-changing technological world. At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career. As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

The 5 basic principles of employeneurship
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As pioneers in employeneurship, we have redefined the traditional work model. We offer our employeneurs the opportunity to combine the security of a permanent contract with their passion for entrepreneurship.

A long\-term working relationship

Enjoy the security of a long\-term contract and a stable source of income while getting the opportunity to work at diverse projects.

Individual profit sharing

Full transparency. That’s it. For each of your projects, you know your hourly rate, your costs, and your individual performance\-based profit sharing, all in order to stimulate your inner entrepreneur.

Business cells

Our employeneurs are grouped in business cells based on their technical expertise. They are small, focused and function as high\-grade knowledge networks. And as buzzing communities of close colleagues.

YOUniversity

Every employeneur drives their own career. Together, we make a plan for personal and professional growth. Receive personal coaching and an extensive training budget to keep developing yourself and deliver outperformance at our clients.

The Entrepreneurial Lab

Work on your technical ambitions within our Entrepreneurial Lab (TEL). Here, you are given the space to explore ideas, experiment, and develop them into tangible solutions. In multidisciplinary teams, you collaborate with colleagues from different fields, bringing in new perspectives and accelerating innovation. The lab not only provides access to knowledge and resources, but also encourages ownership. This allows you to develop not only your technical expertise, but also your entrepreneurial skills, enabling you to actively contribute to solutions that truly make a difference.

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