via indeed · 12 juni 2026 ·1 dag geleden

Service Area Manager- Netherlands

BYD
Hoofddorp Voltijd
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About BYD

Our Purpose is to *build a zero\-emission future that reconnects humanity with nature.* We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high\-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero\-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all\-electric cars, all\-electric buses, and all\-electric forklift trucks.

Key Responsibilities:

  • Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.

  • Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after\-sales projects development, execution and assessment.

  • Secure the quality of our service network by timely training, tooling and other supportive materials.

  • Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.

  • Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.

Support the regional after\-market activities and service campaign implementation;

Skills, Qualifications, and Experience Required:


  • 2 \+ years previous customer service/contact centre experience

  • Attention to detail

  • Very good written and verbal communication skills in the English and Dutch language

  • An effective communicator with a commitment to providing exceptional levels of customer service

  • Excellent verbal and written communication skills

  • Active listening skills

  • Patience and ability to remain calm under pressure

  • Excellent interpersonal skills

  • Ability to accept criticism

  • Good time management

  • Sales and persuasive skills.

Location: Hoofdoorp

Type of Employment: Full\-time

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