Customer Service Operational Representative - EMEA
About Intralox
Intralox, a division of Laitram, is a global leader in innovative conveyance technology and solutions. For over 40 years, we’ve helped customers solve complex material handling challenges by combining engineering expertise with a long\-term, customer\-focused approach.
Our Customer Service team plays a critical role in delivering exceptional customer experiences and supporting our global commercial organization. The Role
We are looking for a Customer Service Operational Representative to join our EMEA team in Hoofddorp.
In this role, you will act as a key point of contact for our customers and internal stakeholders, ensuring smooth order execution and delivering a high level of service in a fast\-paced, international environment.
This is an excellent opportunity for someone who enjoys collaboration, problem\-solving, and making a direct impact on customer satisfaction. Key Responsibilities* Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery
- Serve as a primary point of contact for customers and internal teams regarding order status and inquiries
- Coordinate across departments (e.g., logistics, production, commercial teams) to meet customer requirements
- Support colleagues and provide backup within the team as needed
- Identify and resolve customer issues proactively, ensuring a seamless experience
- Contribute to continuous improvement initiatives within the Customer Service function
- Maintain high standards of data accuracy and process compliance
- Minimum qualifications:
- Experience in B2B customer service or order management
- Strong communication skills in English (written and spoken)
- Good technical affinity and willingness to learn new systems and products
- Strong organizational skills with attention to detail
- Ability to work independently while contributing to team success
- Problem\-solving mindset with a focus on delivering customer value
- Experience in an international or fast\-paced environment
- Familiarity with ERP systems or digital tools (including AI\-based tools)
- We have an excellent quarterly and yearly customer service incentive program
- Be part of an inspiring work environment grounded in ideas, teamwork, and effort
- Ability to invest in your own development
- Hybrid working model after successful onboarding
- 25 paid holidays per year, 6 ATV days, travel allowance, a contribution to collective health insurance, and more
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