Service Advisor
Salary: from £28,000 base, with £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
About Steven Eagell
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As an established, family\-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry\-level positions through to senior leadership.
As a family\-run business, we value teamwork, integrity and long\-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as a Service Advisor:
Customers spend more time with Service than Sales, making the Service Advisor a key customer\-facing role. You’ll build long\-term relationships, manage the service journey end\-to\-end, and represent the Toyota brand while resolving customer needs.
- Deliver exceptional aftersales customer care, building rapport to understand needs and guide customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end\-to\-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
- A proven high level of customer service skills, and enjoyment in working with the people.
- Previous experience of working in customer service, preferably in an automotive setting but not essential
- Strong communication skills and the ability to explain complex matters in understandable terms.
- Able to take initiative and ownership of issues with a proactive can\-do attitude.
- Able to multi\-task and switch between tasks whilst remaining organised.
- A team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high\-pressured environment.
- 25 days annual leave \+ Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In\-house, manufacturer \& professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health
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