Service Advisor

SERVICE ADVISOR

Location: Banbury, Oxfordshire

Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits

OVERVIEW

An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Banbury.

This is an excellent opportunity for an experienced Service Advisor or customer service professional with automotive experience to join a successful dealership environment where customer satisfaction and service excellence are at the heart of the business.

Acting as the link between customers and the workshop, the successful candidate will ensure a smooth and efficient service journey from booking through to vehicle collection.

KEY RESPONSIBILITIES

• Welcome customers and manage all service and repair enquiries.


• Accurately record vehicle concerns and create workshop job cards.


• Liaise with Technicians and the workshop team regarding vehicle progress and repair requirements.


• Keep customers fully informed throughout the repair and service process.


• Prepare estimates and obtain authorisation for additional work where required.


• Promote service plans, maintenance packages and approved aftersales products.


• Manage vehicle handovers and explain completed work clearly and professionally.


• Ensure all administrative processes and documentation are completed accurately.


• Deliver exceptional customer service and maintain high levels of customer satisfaction.


• Support the achievement of departmental sales and performance objectives.


• Handle customer concerns and resolve issues professionally and efficiently.


• Maintain manufacturer and dealership standards at all times.

• Previous experience as a Service Advisor, Aftersales Advisor or customer-facing automotive professional.


• Excellent communication and interpersonal skills.


• Strong organisational skills and ability to manage multiple tasks effectively.


• Customer-focused approach with a commitment to delivering outstanding service.


• Comfortable working in a fast-paced environment.


• Good administrative and IT skills.


• Full UK Driving Licence preferred.

• Franchised dealership experience.


• Knowledge of automotive service and repair processes.


• Experience using dealership management systems.


• Understanding of service plans, maintenance products and aftersales sales opportunities.

• Customer satisfaction scores.


• Additional work conversion rates.


• Labour sales performance.


• Service plan and maintenance package sales.


• Workshop utilisation support.


• Customer retention.


• Administrative accuracy and compliance.

• Friendly and approachable.


• Professional and customer focused.


• Organised and efficient.


• Positive and enthusiastic.


• Team orientated.


• Able to work effectively under pressure.


• Committed to delivering excellent customer experiences.

This listing is from reed. View original listing ↗