Service Administrator
About the Role
All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.
Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Closing date: Monday 13th July 2026
Join us as a Service Administrator in Shrewsbury \- Job Description/Person Specification
Our team in Shrewsbury are seeking two experienced Administrators, to provide a comprehensive and efficient administrative service. Shropshire Recovery Partnership, delivered by WithYou, provides free and confidential services, without judgement, to adults and young people facing challenges with drugs and alcohol. We have main bases in Shrewsbury, Oswestry and Ludlow. We also deliver satellite clinics in Wem, Whitchurch, Market Drayton, Bridgnorth, Shifnal and Ellesmere and provide services from other community locations and from where people are based.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.
Job Opportunity
We're looking for someone who is confident in using computers, as the postholder will use multiple web\-based systems for recording client interactions and generating prescriptions, particularly in Excel and Google Sheets. The successful applicant would also have the experience or confidence to work on a public facing front desk where they would interact with our clients on a daily basis. These interactions can be challenging at times, but also incredibly rewarding, as you will have the opportunity to see how our clients progress through their recovery journey first hand.
This is a permanent contract and will work 37\.5 hours per week, including occasional Saturday working.
As part of this role, you will:
- Proactively support the smooth running of the administrative functions within the service
- Be responsible for welcoming clients to our service
- Maintain and create record\-keeping systems as required
- Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS/demographic and personal details using computerised systems
- Support the service to meet local health and safety requirements
- Generate prescriptions in preparation for signing by relevant clinicians
- Support the management team in maintaining high levels of data quality and information management
- Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events
- Be responsible for taking, transcribing and distributing formal minutes for meetings
Company Benefits
- 28 days annual leave, plus bank holidays
- An extra day off for your birthday or a special occasion of your choice
- Enhanced maternity, paternity and adoption leave
- 2 days paid volunteer leave per year
- Auto\-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card \- giving you great savings on big high\-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months
Essential Skills
The ideal candidate will have a successful track record in a similar role, ideally within a business support or office function. You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing/conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach.
DEI Statement
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ\+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Please review our Recruitment Frequently Asked Questions before submitting your application.
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