Senior Telesales Consultant (Full Time)
About Variety Funerals:
Variety Funerals is a national funeral director committed to providing compassionate and affordable funeral packages. We specialise in high\-quality cremations at significantly lower prices than traditional high street funeral homes, ensuring exceptional service and cost\-effective options for our clients.
About the Role:
As a Sales Consultant, you will be instrumental in guiding individuals through the process of selecting and purchasing funeral packages. This is an office\-based role in Towcester, where you will build strong relationships with clients, understand their personal circumstances, and provide tailored solutions that offer peace of mind.
Responsibilities:
- Proactively engage with potential clients to introduce and explain the benefits of Variety Funerals' packages.
- Conduct in\-depth consultations to understand clients' individual needs and preferences.
- Provide clear and accurate information about package options, pricing, terms and conditions.
- Develop and present personalised quotes that align with clients' specific requirements.
- Build and maintain strong relationships with clients, ensuring exceptional customer service throughout the sales process.
- Achieve and exceed sales targets while maintaining a high level of ethical conduct and compliance.
- Maintain accurate records of client interactions and sales activities using our CRM system.
- Stay up\-to\-date on industry trends, product knowledge, and regulatory requirements.
- Follow up on warm leads.
- Contribute to the overall success of the team in a small, supportive office environment.
- Minimum of 2 years' experience in a sales role.
- Proven sales experience, ideally in a consultative or customer\-focused environment.
- Excellent communication and interpersonal skills, with a confident and friendly telephone manner.
- Strong empathy and sensitivity, with the ability to handle sensitive conversations with compassion.
- Ability to explain information clearly and concisely.
- Strong IT skills and the ability to navigate computer systems with ease.
- Excellent time management and organisational skills.
- A flexible and adaptable approach with a strong work ethic and a "can\-do" attitude.
- A genuine desire to help people and provide peace of mind.
- Must live within a commutable distance of Towcester.
- Must be able to pass all relevant background checks.
- Competitive salary of £32,000 basic, OTE £40,000\.
- Private GP appointments.
- Pension scheme.
- 28 days of annual leave, inclusive of bank holidays.
- Free on\-site parking.
- Complimentary tea, coffee, and snacks.
- Supportive and friendly small team environment.
- Comfortable, air\-conditioned office space.
- Comprehensive training and ongoing support.
- Rewarding work that makes a positive impact on people's lives.
Pay: £40,000\.00\-£45,000\.00 per year
Benefits:
- Company pension
- On\-site parking
- A\-Level or equivalent (required)
- Sales: 2 years (required)
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