Senior Service Support Manager

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate \& Property \& Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To manage and lead Service Improvement and Governance compliance across Medical/Surgical services within the acute division. Working to embed a culture of continuous improvement. Integrating Governance development, implementation, monitoring and review as a service imperative.

Please note this is a fixed term post for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In this key role, you will:

• Manage change by liaising with key individuals at all levels of the organisation involved in service redesign, governance and improvement.


• Understand fully progress with achieving local and national targets for the services. To include markers and direct service improvement initiatives to ensure attainment of these targets. This will involve working closely with appropriate individuals to obtain, review, interpret and report relevant data.


• Work closely with all key stakeholders involved in planning, delivering, and developing Medical services to deliver significant improvements in services which are both clinically focused and patient driven. This will include multidisciplinary clinical teams, lead clinicians, local champions, and senior managers.


• Manage improvements in patient and carer experience and the efficiency with which services operate by appropriately utilising service redesign techniques such as process mapping, demand and capacity, and statistical process control, whilst simultaneously embedding the use of these tools in the organisation.

What You'll Bring:

• Educated to Degree level in a relevant discipline or equivalent experience.


• Evidence of continued professional development.


• Expert understanding of a range of clinical best practice and service improvement techniques and methodologies.


• Proven understanding of the NHS, its services, environment and current issues at all levels.

A driving licence is required; this must be a full UK/EU/EEA licence.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave \- 35 days including public holidays


• Generous NHS pension scheme


• Annual incremental salary progression


• Paid sick leave increasing with length of service


• NHS discounts and more.

*NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent \- regardless of race, disability, gender, sexual orientation, or care experience\* or any other dimension that can be used to differentiate people from one another.*

• *Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.*

For informal discussion, please contact Dawn Henderson, Service Manager, Medical Directorate on Dawn.Henderson2@lanarkshire.scot.nhs.uk

If you have any questions about the recruitment process or require support with your application, contact Gemma Irwin, Recruitment Administrator on Gemma.Irwin@Lanarkshire.scot.nhs.uk

Interested?
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Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, righttowork requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.

This advert may close early if we receive a high number of applications, so we encourage you to apply early.

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