Senior Service Manager
Senior Services Manager – Private Rented Service
Permanent
Grade 6 \- £54,495\- £64,811
Consultation grade \- subject to formal evaluation under the Pay Equity Review
Working 36\.5 hours per week
We are seeking an experienced and dynamic Senior Service Manager to lead and motivate a high impact team in the Private Rented Service (PRS) at Birmingham City Council.
You will play a key role in ensuring the effective delivery of services that support vulnerable residents, working within statutory frameworks and contributing to the development of city wide housing strategies.
This is an excellent opportunity for a leader with excellent PRS knowledge and strong people management capability to drive service improvement and make a tangible impact.
What we’re looking for...
- Extensive experience working within the Private Rented Service
- Proven people management skills, with the ability to develop and inspire teams
- In\-depth knowledge of housing legislation and PRS frameworks
- Experience delivering service improvement in complex environments
- What you’ll do...
- Lead, motivate and develop multidisciplinary teams, embedding a high performance, customer focused culture
- Drive the procurement and effective use of PRS accommodation to meet demand
- Deliver services in line with Housing Act 1996 (Part VII) and relevant legislation
- Manage budgets and resources effectively, ensuring value for money and service sustainability
- Build and maintain strong partnerships with landlords, agencies, and stakeholders to enhance PRS supply and service delivery
- Contribute to city wide housing policies, strategies and service improvements
What we offer in return…
- Membership of West Midlands Pension Fund – with generous employer contributions
- Enhanced Holiday Entitlement – 30 days, increasing with length of service
- My Rewards Scheme – access to 800\+ brands providing discounts and savings
- Health and wellbeing support – independent and confidential employee assistance and counselling
We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim.
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team Resourcing@birmingham.gov.uk
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy \| Birmingham City Council here.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
Job Description and Person Specification
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