Senior Service Advisor
Location: Douglas, Cork, Ireland.
Job Type: Full Time, Permanent
About Us: Join an award\-winning team at Johnson \& Perrott Motor Group! We are delighted to announce that we are a ‘Platinum Standard Winner’ at the Deloitte Best Managed Companies Awards, which recognises the best\-run companies in Ireland for strategy, capability, innovation, culture, and financial performance. We are now seeking a Senior Service Advisor to join our Douglas team.
Job Summary: As a Senior Service Advisor you will be the primary point of contact for our customer's service requirements from vehicle booking, through to payment receipt.
Responsibilities Include but Are Not Limited To:
§ Provide end\-to\-end management of customer vehicle service journeys.
§ Meet and greet all service customers professionally.
§ Schedule customer vehicle service bookings via phone, email, and walk\-ins.
§ Determine workshop availability for service, maintenance, and repair work.
§ Maintain up\-to\-date progress on all customer vehicles undergoing service or repair.
§ Advise customers on additional work or costs, securing their agreement as needed.
§ Hand over serviced vehicles at the agreed time, explain completed work, and process payments.
§ Gather customer feedback and liaise with management to implement improvements.
Personal Attributes:
Candidates should align with our core values of:
§ Integrity – Doing the right thing, always.
§ Commitment – Taking ownership and delivering excellence.
§ Caring – Putting people first, from customers to colleagues.
Required Education, Skills, and Qualifications:
§ You will be organized, flexible and prepared to work as part of a team, with strong interpersonal skills with colleagues and customers.
§ You will have a desire to learn and upskill.
§ You will have strong PC skills, and a technical background would be an advantage.
§ You are required to have a full clean driver’s license for this role.
§ You will have four years’ experience working as a Service Advisor in a Motor Dealership setting
Benefits:
- Competitive Compensation: We offer a competitive package, with access to a pension scheme once eligible.
- Work Life Balance: We offer a 4 Day Work Week for this role.
- Wellness Initiatives: We prioritize your well\-being and offer wellness programs to support your health and happiness.
- Bonus Opportunities: We provide sales and employee referral bonuses to reward your contributions to our team.
- Employee Assistance Program: Access to a support program to assist with any challenges you may face.
Experience:
- Service Advisor Motor Dealership: 4 years (required)
- B Driving Licence (required)
- Ireland (required)
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