Senior Scan Assistant

Senior Scan Assistant / Clinic Supervisor
Window to the Womb Gloucester
£13\.00 per hour

SERIOUS APPLICANTS ONLY – PLEASE READ THE FULL JOB DESCRIPTION BEFORE APPLYING

Window to the Womb Gloucester is looking for a confident, organised and proactive Senior Scan Assistant / Clinic Supervisor to join our growing team.

This role is ideal for someone who enjoys customer service, supporting colleagues and taking ownership of responsibilities, whilst still being hands\-on within the clinic. You will act as a key support to the Assistant Manager and wider team, helping to ensure the smooth day\-to\-day running of the clinic and maintaining the high standards our customers expect.

This is a flexible zero\-hours position with shifts agreed via rota at least four weeks in advance. Evening and weekend availability is essential.

Pay: £13\.00 per hour

About the Role

As a Senior Scan Assistant, you will continue to undertake all Scan Assistant duties whilst also supporting the leadership team with clinic operations, administration, compliance and team coordination.

You will act as a senior point of contact during shifts, helping to ensure clinic standards are maintained and supporting the Assistant Manager in achieving business objectives.

Key Responsibilities

Leadership \& Support

Support the Assistant Manager with the day\-to\-day running of the clinic
Lead by example and promote a positive team culture
Assist with training and supporting new team members
Monitor clinic standards and ensure policies and procedures are followed
Escalate any concerns or issues to the management team
Support with achieving clinic targets and objectives
Provide management cover when required

Reception \& Customer Service

Deliver exceptional customer service at all times
Welcome families into the clinic and create a memorable experience
Manage bookings, payments and customer enquiries
Answer telephone calls and respond to customer queries
Support diary management and appointment scheduling
Assist with resolving customer concerns professionally and efficiently

Clinic Operations

Support with stock management and ordering
Assist with audits and compliance checks
Help maintain CQC standards and documentation
Monitor cleanliness and presentation throughout the clinic
Ensure all daily, weekly and monthly tasks are completed

Media \& Sales

Import and manage scan images and videos
Produce prints and keepsakes for customers
Promote additional scan packages and products where appropriate
Support social media activity and customer engagement
Identify opportunities to improve customer experience and business performance

Chaperoning \& Scan Support

Support Sonographers during appointments
Complete wellbeing reports accurately
Build rapport with customers and provide reassurance throughout appointments
Handle sensitive situations with professionalism and empathy
Ensure all documentation is completed accurately

Phlebotomy

Qualified phlebotomists are strongly preferred.

However, for the right candidate, full phlebotomy training may be funded by the clinic subject to a training agreement and minimum employment commitment following qualification.

What We're Looking For

Previous experience in a supervisory, senior or team leader role
Excellent customer service skills
Strong organisational and communication skills
Ability to lead by example and support colleagues
Professional, reliable and self\-motivated
High attention to detail
Confident using IT systems and booking software
Flexible with evenings and weekends
Ability to remain calm under pressure

Benefits

£13\.00 per hour
Employee discount
Funded phlebotomy training opportunities (subject to agreement)
Ongoing development and progression opportunities
Supportive and friendly working environment
The opportunity to be part of creating special memories for expectant families

Work Location: In person
Job Type: Part\-time, Zero\-hours Contract

Pay: £13\.50 per hour

Benefits:

• Employee discount

• Gloucester GL1 4DZ: reliably commute or plan to relocate before starting work (required)

• Have you read and understood the job description?


• Are you able to commit to flexible working hours, including evenings and weekends?


• Are you available for an immediate start?


• If offered funded phlebotomy training, would you be willing to enter into a training agreement and minimum employment commitment?

• GCSE or equivalent (required)

• Retail sales: 1 year (preferred)

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