Senior Retail Sales Advisor Swatch White City

Job description
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Sales

• Greet and serve all customers providing a fast friendly service.


• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.


• Ensure good knowledge of all functions of watches and other Swatch products.


• Provide reliable information to customers in all matters relating to guaranteed and after sales service.


• Help display merchandise as directed.


• Contribute to the store reaching its monthly sales targets.


• Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.


• Maintain/build a general awareness of products and security hot spots.


• Follow Company policy and procedures for opening/closing the store.


• All transactions to be handled in a responsible and secure way

• Accurate reporting of all administration and stock control.


• Collation of sales figures.


• Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager

• Ensure the store is kept clean and presentable at all times.


• Delegate tasks to colleagues to ensure productivity during peak trade

• Adhere to company policies and regulations.


• Attend briefing sessions as directed by your line manager.


• Hold briefing sessions in the absence of the Store Manager or Assistant Manager.


• Confident to communicate at all levels, within the Store and with the wider Swatch Group teams


• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.


• Be familiar with international customer’s customs and culture.

• Attend regular training programmes.


• Confidently deliver product knowledge and train colleagues on upcoming collections


• Take responsibility, and be self\-motivated and pro\-active, to understand all new products and apply training and instructions.


• Be able to deliver good product knowledge to our customers.

• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.


• As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business


• Assist the store management team to lead and inspire your colleagues.


• Ensure service standards and behaviours are in line with training and Swatch guidelines at all times

Essential

• Passionate to lead, motivate and engage a team


• Driven to improve conversion and ensure the store and team meet KPIs


• Enjoys developing team members, with the ability to provide constructive and positive feedback


• Passionate about providing the highest level of customer experience, leading by example for other team members


• Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements

• Previous experience in retail and/or fashion accessories


• Have experience dealing with international customers


• Ability to communicate in multiple languages

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