Senior Relationship Manager, Growth, Commercial Mid-Market

Closing date for applications: 17/06/2026

Location Cardiff, United Kingdom

Salary £50,480 – £75,720

Job typePermanent \| Contract typeFull Time

Remote / On\-site Hybrid

You’ll spend some of your time at home, working with your team digitally. You’ll also regularly work at your office or hub to collaborate with your colleagues.

Managerial / Technical Lead

This is a general indication and doesn’t always reflect day\-to\-day responsibilities. Check the job description for full details.

\#R\-00279097

Job description
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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Senior Relationship Manager, Growth in Commercial Mid\-Market

• We’re looking for someone to manage and develop a defined portfolio of our commercial banking customers


• You'll support the development and delivery of growth opportunities across the South Wales region


• You’ll be managing clients effectively while also maintaining a visible and positive presence in other parts of the business and the external market


• With your commitment to succeed, we’ll help you to achieve relevant qualifications to allow you to excel in your role


• Your time will be split between client meetings at their premises, collaborating with colleagues in our the office, minimum two days a week, or as required, with the remainder working remotely

In this fast\-paced role, you’ll build and maintain strong relationships with your portfolio of customers. Specialising in commercial banking, we’ll look to you to drive sales activity and deliver a proactive and exceptional customer service, providing products and services which meet their needs. Additionally, you’ll develop and maintain working relationships with key business and functional partners, to ensure a cooperative approach to relationship management and lead generation.

You’ll also be:

• Designing and delivering a strategy to identify sources of new business and manage and grow existing relationships


• Identifying and meeting customer needs and making sure our pricing is fair and transparent


• Taking ownership for and regularly contributing to the delivery of business goals


• Working together to build trust and long\-term sustainable value for customers and colleagues

In this role, you’ll need to have specific knowledge and experience of commercial banking. We’ll also be looking for you to have experience of building strong relationships with customers and a good understanding of SME businesses along with a proactive approach and commercial awareness.

We’d also like you to have:

• Sound knowledge and experience in financial analysis, credit stewardship and a detailed understanding of the banking sector


• Strong interpersonal skills, with the ability to communicate with senior colleagues


• The ability to build trust with customers and contribute to a collaborative and enthusiastic working environment within our team

Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role.

A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age.

With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self\-study in the form of workbooks and e\-learning, and workshops.

Your benefits breakdown
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Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

£

Your leave allowance

30 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

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