Senior Property Services Operative

Working hours: Full time - 37 hours per week

Schedule type: Field based (Redhill for 3-4 weeks for full system training)

The Role

Are you ready to make a real difference in people’s lives while building a rewarding career? At Raven Housing Trust, we’re passionate about creating safe, healthy homes for our residents—and we’re looking for someone who shares that commitment.

As a Senior Property Services Operative, you’ll join a forward-thinking repairs team tackling some of the most important challenges in housing today.

This is more than a job—it’s an opportunity to be part of a team that values innovation, collaboration, and customer focus. You’ll join an organisation that values belonging, ownership, and collaboration—where your voice matters and your impact is felt across our communities. We’re proud of our inclusive, supportive culture and our commitment to professional development.

What you'll be doing?

In this role, you’ll play a crucial part in ensuring our teams have the tools, knowledge, and processes they need to deliver a high-quality service. You will:

• Complete high-quality repairs and improvement work (including in specialism where applicable) in occupied and empty properties, ensuring all jobs meet agreed performance standards, customer expectations, and Raven procedures.


• Core painting and decorating damp and mould as primary.


• Responsibility to upskill some trades so will need the ability to coach mentor and train.


• You will be adaptable to learn new skills as the sector changes. As well as keep up with new materials as introduced and ensure the teams are also up-to-date and trained.


• We will be looking for someone that is experienced on site and with property maintenance.


• You will demonstrate skills with multiple trade elements and support various trades in the field.


• Increase customer satisfaction by being able to provide a great customer experience by following clear doorstep protocols, explaining what work will be carried out, what errors have been found, what the diagnosis is, what action will be taken to rectify it and what the next steps will be including who will be the next point of contact if matter cannot be resolved first hand.


• Assess repair requirements accurately through property inspections, selecting the most effective method to resolve issues and avoid unnecessary follow-up visits.

What we’re looking for?

We’re looking for someone who:

• Is conflict resolution solution focused with the ability to explain technical matters to non-technically minded customers and colleagues in an easy-to-understand way.


• Proven experience of working as in a recognised trade in a strongly customer focused environment.


• You will have strong customer experience and be confident dealings with complaints including being able to diffuse the situation with empathy and help prevent any escalation.


• Competent in all aspects of multi skill works/trade to be undertaken in Raven properties and in specialist area where applicable (e.g. Plastering, Painting etc).


• Be able to adapt style of communication to different types of customer and colleague; including ability to interpret their requests and turn them into actions.


• A full, clean driving license.

Why join Raven?

At Raven, we’re more than just a housing association — we’re a community-focused organisation committed to creating positive change. You’ll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.

What Raven will offer in return?

To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.

Our reward package includes:

• Competitive salaries


• Fantastic work/life balance with flexible working and generous leave entitlement


• Strong focus on learning and development, with opportunities to grow your skills and career


• Enhanced maternity, paternity, and adoption pay


• Funded health cash plan


• Extensive wellbeing support


• Voucher-based recognition scheme


• Retail discounts

Raven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

Selection process

Your application will progress through the following stages:

• Application Review

Your CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.

Please ensure your CV clearly demonstrates how you meet the required criteria in order to be considered.

• Telephone Interview

If shortlisted, you will be invited to an initial telephone interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.

• Assessment Centre

Successful candidates will be invited to attend a face-to-face Assessment Centre, which will take place on one of the following dates:

• 16th or 17th June 2026 - TBC

This is the final stage of the selection process and will determine the outcome of your application.

• Feedback

Feedback will be provided following the Assessment Centre stage.

Please note that feedback is only available to candidates who attend the Assessment Centre. Successful candidates will then be considered for an offer.

Further information

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application.

All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.

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