Senior Product Manager

The Identity and Access Management (IAM) portfolio within NHS England’s Technology, Digital and Data Directorate is responsible for operating several nationally significant, mission\-critical live services, including Care Identity Services, NHS login and the Data Security and Protection Toolkit, alongside transformation programmes such as NHS Single Sign\-On and Transforming People Services ( TPS) Digital Solutions .

This Senior Product Manager role is focused on the Transforming People Services (TPS) Digital solution programme. As part of the NHS 10\-Year Plan, NHS England has embarked on the Transforming People Services initiative, which aims to modernise Human Resources and Organisational Development (HR \& OD) by standardising and digitising routine transactions. This will enable HR and OD professionals to focus on strategic priorities such as employee wellbeing, organisational culture and workforce planning, while delivering a more intuitive and timely service experience for staff.

Workforce Automation will provide a digital front door and single interface for staff to access HR services. The service will use modern technologies to deliver an AI\-enabled digital platform that will support the full employment lifecycle.

Our Senior Product Manager are responsible for leading product direction across multiple products or services, ensuring they meet user needs as well as delivering wider strategic outcomes, priorities and benefits.

As a Senior Product Manager you will:

Work with the Head of Delivery (HD) to develop delivery plans, based on a range of evidence and information such as team’s velocity, user needs, cost benefit etc.

Work with the Business Analysts (BAs) and User Researcher (URs) to understand value, user needs and pain points for each feature to be developed, ensuring this is captured and articulated to the rest of the team.

Work with HD , BA, UR and Service and Interaction Designers to develop and embed a user centred design approach across the whole team.

Provide product leadership by taking accountability for the product vision, product roadmap, product backlog, priority decisions

Be part of the senior leadership team working with the HD and Tech lead to make day to day decisions on resources, priorities, risk and issue management.

Work with the BAs and interaction designers to define success measures, benefits and KPIs

Lead the team through the Government Digital Service assessment process

Attend Sprint ceremonies – Sprint Reviews / Show \& Tells, Retrospectives and Planning sessions, providing insights and feedback to help inspect, reflect, learn and grow., and help the team agree on goals for the next sprint.

Be an advocate for User Centred Design at both the wider team (IAM) and directorate (Platforms) level, by sharing and encouraging others to share the outcome of UCD work in Workforce Automation .

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms — enabling us to design and deliver high\-quality NHS services.

In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.

What's involved:

Work in multi\-disciplinary agile, user\-centred product development or service design teams

Own the collaborative, iterative design and improvement of products or services for their delivery team

Support delivery teams by helping them to define, prioritise and solve real problems for users and other stakeholders

About you

Some of the skills and experience we're looking for our Senior Project Managers to have:

Expert level knowledge of agile product management methodologies and experience of using within a digital product or service environment

Experience leading teams, defining and aligning product and delivery plans, product visions, roadmaps, business cases etc.

Utilising user research, feedback and other data to understand your users. Defining and communicating outcomes

Coaching and mentoring, championing and implementing a culture of continuous improvement

Working with diverse multidisciplinary service/product teams, nurturing collaboration across teams

Understanding how different stages of the product lifecycle influence and effect a delivery teams focus and decision making

Determining , communicating and implementing clear objectives , KPIs and results.

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

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