Senior Operations Controller - Same Day Logistics

Keen to join a growing logistics business where speed, standards and accountability aren't just words on a wall?

We are a nationwide B2B same\-day and time\-critical courier operation with over 21 years of success. We're owner\-managed which means decisions happen quickly, standards are visible, and the people who deliver results get noticed.

As a result of ongoing growth, we are looking for an experienced Senior Operations Controller to join our winning team.

This is a hands\-on, controller position, where you will bridge the gap between the Logistics Team Manager and our skilled logistics team.

Responsibilities include:

• A hands\-on traffic management role in a busy traffic operation, ensuring jobs are executed efficiently, accurately, and profitably.


• Making real\-time decisions on routing, allocation, and capacity.


• Prioritising time\-critical and high\-value shipments without dropping service standards.


• Own the full booking lifecycle from enquiry to delivery.


• Resolve service issues fast or escalate when needed.


• Help build and develop a reliable, local, core Driver pool which matches business demand.


• Take responsibility for driver recruitment and onboarding (self\-employed Drivers), ensuring quality and compliance.


• Build strong relationships with top\-performing Drivers to improve retention.


• Plan Driver coverage across key locations and peak times.


• Support and guide colleagues in a live operational environment.


• Deputise for the Logistics Manager when needed.


• Lead by example, demonstrating accountability, responsiveness, and continuous improvement.

Applicants must have:

• Experience in a busy B2B transport/traffic office or courier provider is essential


• Solid understanding of live logistics operations and Driver coordination.


• Background leading a team in a similar fast\-paced environment.


• Exposure to driver management, recruitment, or onboarding.


• Confident on the phone and email with customers.


• Experience with TMS and dispatch systems.

The qualities which matter include:

• Calm and solutions\-focused when pressure hits.


• Strong communicator – customers, colleagues, Drivers.


• Organised, responsive, detail\-oriented.


• Proactive with genuine ownership and accountability.


• Leads by example.

Being honest, this is not a back\-office or hands\-off management role. It's fast\-moving. Priorities shift. Service is everything. If you prefer a slower pace, rigid structure, or minimal change, this probably isn't the right fit.

If you thrive on pace, problem\-solving, and making things happen in real time, and are happy to take part in the team one week in 4/5 on\-call rota to cover our client’s extended operating hours 6am\-8am, 5\.30pm\-10pm and weekends (£2,000 top up on basic salary), we would love to hear from you.

We’ve had a great 21 years since our humble beginnings of ‘one man and a van’ and are looking for someone who is passionate about a first\-class customer service and who loves the pace of a same\-day courier office.

If these things resonate with you, get in touch to start a conversation.

Pay: £32,000\.00\-£35,000\.00 per year

Benefits:

• Company events


• Free parking


• On\-site parking

Application question(s):

• What is your commute time to WA3 6BH?


• What role on your CV do you feel this role is most similar to?

Experience:

• B2B transport office: 3 years (required)

Work Location: In person

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