Senior Manager - Operations - Joint International Crime Centre (JICC)
Apply before
14/07/2026, 23:55
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Reference number
1089
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Salary
£67609
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RRA \- Recruitment and Retention Allowance (Per Annum)
£ 1000
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Role grade
G2
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Contract type
Permanent
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Command
Across Commands
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Business Area
Across Business Areas
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Type of role
Intelligence, Operational Research
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Working pattern
Full time
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Number of roles available
2
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Senior Manager \- Operations \- Joint International Crime Centre (JICC)
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Location(s)
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Warrington
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About the Role
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Information about the Command
The National Crime Agency’s Mission is to protect the public from serious and organised crime by targeting and pursuing those criminals who pose the greatest risk to the UK.
The NCA has a wide remit and we are looking for committed individuals to join us and to provide vital professional expertise across the NCA. There are roles within our operational and capabilities functions.
Our constantly evolving and expanding capabilities means that we need people with experience of project management to policing, crime analysis to commercial procurement.
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Information about the Business Area
Placement in a business area will be dependant upon the command chosen.
Please view our Home page to see more detailed information on our various commands and business areas.
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Role Summary
These roles are available within the International Directorate.
Lead at the heart of the UK’s fight against international crime. In the Joint International Crime Centre, you will oversee operational delivery and system improvement engaging with the full range of UK stakeholders. Working with global partners, you will deliver fast\-paced, high\-impact outcomes in a 24/7 environment to protect the public.
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Role Description
Information about the Business Area
The National Crime Agency’s (NCA) International Directorate works with global partners to coordinate UK law enforcement activity overseas, supporting the identification, location and return of offenders, gathering and sharing intelligence, and delivering operational outcomes against serious and organised crime (SOC) and wider criminality with an overseas element.
The Directorate comprises several core functions, including:
- The International Liaison Officer (ILO) Network, providing NCA representation and operational reach across more than 130 countries;
- The Joint International Crime Centre (JICC), delivering 24/7 international cooperation services to UK policing and partners;
- Regional Desks, coordinating overseas activity through the ILO network; and
- Enabling Functions, supporting operational delivery and organisational performance.
As a part of the Joint International Crime Centre (JICC), you will provide an international cooperation service to front line policing and wider law enforcement, and international partners, using all of the international capabilities within the NCA. You will build and maintain domestic and international relationships to deliver against operational objectives.
Core JICC functions and services include:
The UK INTERPOL Bureau (NCB Manchester) manages a wide portfolio of enquiries in support of criminal investigations in the UK and abroad, by coordinating communications via INTERPOL channels. Cases are managed according to their individual features and requirements, and liaison is provided between authorities in order to achieve mutual assistance on an intelligence basis.
Often enquiries that are submitted to the INTERPOL Bureau carry a high media profile, and the team will work closely with key law enforcement partners in order to progress such matters and mitigate the inherent risks.
The UK Europol National Unit leverages the capabilities of Europol for the benefit of the whole UK system. The ENU provides practical support and guidance on how to engage with Europol, progresses intelligence development and supports the UK Liaison Bureau at Europol.
JICC Biometrics facilitates the management of international DNA and fingerprint exchange through international exchange mechanisms including PRUM to support criminal investigations, developing intelligence strands originating from the biometric matches. This team provides advice on the usage of biometric intelligence within Operational environments, including Watchlisting and biometrics analysis increase the ability of policing and wider law enforcement to prevent and detect criminality using DNA and fingerprints.
The National Extradition Unit triages and develops leads on extradition requests. High/Medium risk cases in England and Wales are actioned by the JICC, who use all capabilities at their disposal to locate and arrest fugitives. The JICC relentlessly pursue fugitives overseas, including their collection from the jurisdictions where they have been located.
The JICC International Tactical Advisor Network provides training and tactical advice to UK policing and wider law enforcement regarding international enquiries, providing access to the services and expertise of the JICC and the NCA’s wider capabilities.
The JICC leads engagement with the Foreign Law Enforcement Community (FLEC) based in the UK. JICC officers manage enquiries, provide operational tactical advice to partners and broker access to law enforcement capabilities.
The JICC provides considerable support relating to police and judicial cooperation, ensuring a consistent and professional response to both tactical and strategic issues impacting upon communities across the UK.
The International Improvement Team provides a central International function to drive improvement across the command using technological developments and reviewing business processes
Every day in the JICC will be different. You will be responsible for dealing with the response to a variety of threat areas, with links to national and international priorities. You will be working in a dynamic environment, prioritising and managing expectations of both UK and international partners, whilst delivering a quality service to meet customer needs.
You will be required to maintain a flexible and innovative approach to your leadership, adapting to fluctuating demands and priorities, which could range from simple intelligence checks to complex crimes in action. You will ensure that all activity is prioritised, aligned with strategic objectives, and complies with statutory provisions and relevant control strategies.
You will be required to work with colleagues internally and externally to identify and implement new, efficient ways of working, whilst embedding a positive culture across diverse teams.
\*\*\* Please note as part of this role you will be required to travel abroad, sometimes at short notice, candidates must hold a valid passport \*\*\*
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Duties and Responsibilities
Leadership Lead large, multifunctional teams, handling a variety of National and International law enforcement enquiries.
Operational Activities Oversee operational intelligence activity, ensuring that resources are deployed proportionately, ethically and in accordance with legislation and policy.
Organisational Improvement Lead, manage and deliver organisational change, including the integration of the JICC into the wider International Department and NCA.
Performance Oversee performance, governance and assurance mechanisms relating to the JICC, International Department, NCA and HMG.
Risk Management Identify, manage, mitigate and prioritise risk.
Collaborative Working Build strong, mutually beneficial relationships with key strategic and tactical partners.
Stakeholder Management Liaise with and advise key stakeholders and law enforcement partners within the UK and overseas.
Influencing Communication Prepare and deliver verbal and written briefings for seniors within the NCA and across wider HMG.
Inclusion Create an inclusive and innovative culture which embraces new ways of working to deliver operational success.
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Person Specification
Knowledge of UK Legislation Ability to apply relevant legislation and policy within law enforcement, defence and/or national security
Leadership Guide, influence and motivate teams to meet NCA Objectives
Risk Management Able to identify, prioritise and manage risk in accordance with legislation, policy and standard operating procedures
Strong Communication skills Able to carry out briefings, debriefings, tasking and presentations.
Problem Solving Confident in making recommendations to support the decision making and risk management process, using Agency\-proscribed models as appropriate.
Evaluating Intelligence
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