Senior Information Technology Support Engineer
Join us as a Senior IT Support Engineer, and lead the evolution of our back\-office architecture and day\-to\-day operations. You’ll drive innovation and reliability across our core back\-office systems and network environments. This role offers the opportunity to shape our back\-office strategy, foster a strong IT culture, and solve complex technical challenges. Your efforts will directly impact the day\-to\-day operations, security, and performance of our back\-office architecture, supporting critical services and systems.
The Role: As a Senior IT Support Engineer, you will oversee the design, implementation, and management of our back\-office technologies, including hardware, software, networks and systems. You’ll provide both strategic direction and hands\-on guidance, ensuring the reliability and efficiency of our systems. This role combines technical expertise with stakeholder management.
Your mission:
- Fostering a culture of collaboration and continuous learning.
- Ensure compliance with relevant regulations, standards, and best practices.
- Oversee IT operations, ensuring high levels of performance, security, and availability.
- Lead IT projects, including system upgrades, migrations, and integrations.
- Evaluate and recommend new technologies and systems to enhance efficiency and effectiveness.
- Lead incident response and on\-call processes.
- Contribute to the technical roadmap and long\-term strategy development.
- Collaborate with stakeholders to understand and address their technology needs.
Experience:
- 5\+ years in IT roles.
- Hands\-on experience with back\-office systems, including CRM, MDM, HRMS, SSE, SASE.
- Proven work experience in high\-security environments.
- Strong hands\-on experience with Microsoft technologies (e.g., AD, Office 365\).
- Proficiency in managing, observing \& monitoring endpoint management platforms.
- Solid understanding of CRM solutions.
- Deep expertise in office networks.
- Experience with incident management, problem resolution.
- Knowledge of ISO27001 (access control and identity management, incident response, endpoint security, network security, application security, data protection and encryption).
- Experience with configuring SASE solutions.
- Familiarity with network detection and response systems.
- ITIL/COBIT/CITM/CGEIT/CISSP certification.
- Work on globally impactful projects in geopolitical intelligence
- Lead innovation in OSINT and AI technologies
- Competitive compensation and benefits
- Dynamic, international team environment
- Significant growth opportunities in a scale\-up
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