Senior Hotel Guest Services Manager
About the Role
London is known for delivering world class hospitality experiences, and at NAM Rentals and Integrated Services, we bring that same standard to premium guest operations. We manage high performing hospitality environments where service excellence, operational efficiency, and memorable guest experiences are at the center of everything we do.
We are looking for a Senior Hotel Guest Services Manager who can lead front office operations while elevating the overall guest journey across multiple hospitality touchpoints. You will oversee guest relations strategy, mentor service teams, and ensure every guest interaction reflects professionalism, warmth, and attention to detail.
This is more than a front desk leadership role. You will help shape service standards, improve operational workflows, and collaborate with senior leadership to create exceptional hospitality experiences for both guests and corporate partners.
Why Work With UsThe Environment
Our London office operates within one of the city's most connected business districts. We believe hospitality professionals perform best in an environment built around collaboration, accountability, and service excellence.
Leadership Visibility
Your ideas and operational insights will be heard. You will work closely with executive leadership and contribute directly to service improvement initiatives and guest satisfaction strategies.
Career Development
We invest in leadership growth through hospitality workshops, management training programs, and industry conferences that keep our teams ahead of evolving guest expectations.
Modern Operations
We use advanced hotel management systems, guest feedback platforms, and digital service tools to streamline operations and improve the customer experience.
Key ResponsibilitiesGuest Experience Leadership
Lead all guest service operations to ensure a seamless and professional experience from arrival through departure. Handle VIP guest interactions and resolve escalated service concerns efficiently.
Team Management
Supervise, mentor, and support guest services teams across front office and hospitality operations. Conduct coaching sessions, performance reviews, and service quality assessments.
Operational Oversight
Monitor daily operational performance, staffing schedules, service standards, and departmental coordination to ensure consistent guest satisfaction.
Service Improvement
Analyze guest feedback, operational reports, and performance metrics to identify opportunities for improving service delivery and operational efficiency.
Stakeholder Coordination
Collaborate with housekeeping, concierge, reservations, facilities, and senior management teams to maintain high hospitality standards across all departments.
What We Are Looking ForExperience
Minimum 6 years of experience in hospitality or hotel operations, with at least 2 years in a senior supervisory or management position within guest services or front office operations.
Leadership Skills
Strong ability to lead diverse hospitality teams in fast paced service environments while maintaining professionalism and operational control.
Communication
Excellent verbal and written communication skills with the ability to confidently manage guest concerns, team coordination, and executive reporting.
Technology
Experience using hotel property management systems, guest engagement software, scheduling platforms, and operational reporting tools.
Mindset
You are service driven, highly organized, and capable of balancing operational efficiency with exceptional guest care. You understand how to create memorable hospitality experiences while achieving business objectives.
Benefits
Pay: £5,000\.00\-£5,500\.00 per month
Work Location: In person
This listing is from indeed. View original listing ↗