Senior E-Commerce Operations Manager
About the Role
At POSSHOP Global Commerce, we operate at the intersection of e\-commerce, logistics, and digital retail innovation. We build and scale high\-performance online commerce operations that deliver seamless customer experiences across multiple markets. We are looking for a Senior E\-Commerce Operations Manager who can take full ownership of our end\-to\-end e\-commerce operations. You are not just managing workflows—you are optimising the entire digital commerce engine, from order processing to fulfilment performance and customer satisfaction. You will lead operational execution across platforms, ensuring efficiency, scalability, and consistency across all sales channels.
Why Work With Us?
The Environment
Our operations hub in Paisley offers a focused, fast\-paced setting designed for high\-performance execution and continuous improvement.
Operational Ownership
You will have full responsibility for e\-commerce operations strategy and execution, with real influence over business performance from day one.
Modern Systems
We work with leading e\-commerce platforms, automation tools, and integrated fulfilment systems to keep operations scalable and data\-driven.
Growth
You will have opportunities to shape regional and international expansion strategies as the business grows.
Key Responsibilities
E\-Commerce Operations Management
Oversee daily online store operations, ensuring smooth order flow, fulfilment accuracy, and platform stability.
Performance Optimisation
Monitor KPIs across sales channels, logistics, and customer experience, driving continuous operational improvements.
Process Improvement
Identify inefficiencies and implement scalable workflows across e\-commerce, warehousing, and delivery operations.
Cross\-Functional Coordination
Work closely with logistics, customer service, and finance teams to ensure end\-to\-end operational alignment.
Vendor \& Platform Management
Manage relationships with third\-party logistics providers and e\-commerce platform partners.
What We Are Looking For?
Experience
6\+ years in e\-commerce operations, supply chain, or digital retail operations, with leadership experience preferred.
Track Record
Proven ability to manage high\-volume online sales operations and improve operational performance metrics.
Systems Knowledge
Familiarity with e\-commerce platforms (Shopify, Amazon, or similar) and fulfilment workflows.
Mindset
Highly analytical, process\-driven, and focused on execution. You understand when to optimise deeply and when to scale quickly.
Pay: £45,000\.00\-£72,000\.00 per year
Work Location: In person
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