Senior Customer Analysis & Reporting Manager

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Senior Customer Analysis \& Reporting Manager

Turn Data into Decisions. Shape Customer Strategy. Drive Business Growth.

Are you passionate about uncovering the stories behind the numbers? Do you thrive on transforming complex customer data into meaningful insights that influence strategic decisions? If so, we have an exciting opportunity for a Senior Customer Analysis \& Reporting Manager to join our team.

This is more than a reporting role. You'll be the driving force behind customer analytics, helping business leaders understand customer behaviour, identify growth opportunities, and deliver exceptional customer experiences through data\-driven decision making.

What You'll Be Doing

As our Senior Customer Analysis \& Reporting Manager, you will:

• Lead the development of customer insight, analytics, and reporting strategies.


• Translate large and complex datasets into clear, actionable business recommendations.


• Partner with senior stakeholders across the organisation to influence key commercial and customer decisions.


• Develop and maintain executive\-level dashboards, KPIs, and reporting frameworks.


• Identify customer trends, opportunities, risks, and behavioural patterns that drive business performance.


• Lead customer segmentation, forecasting, and predictive analytics initiatives.


• Manage and develop a high\-performing analytics team, fostering a culture of innovation and continuous improvement.


• Champion data quality, governance, and best\-practice reporting standards.

You'll be a strategic thinker with a strong analytical mindset and a passion for customer insight.

You'll bring:

• Significant experience in customer analytics, business intelligence, or reporting leadership roles.


• Advanced data analysis skills using tools such as SQL, Power BI, Tableau, Excel, or similar platforms.


• Proven ability to influence senior stakeholders through insight\-led storytelling.


• Experience managing reporting functions and leading high\-performing teams.


• Strong commercial awareness and the ability to connect customer data to business outcomes.


• Excellent communication and presentation skills.


• A continuous improvement mindset with the confidence to challenge traditional thinking.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.

Benefits
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Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In\-House Occupational Health Department

Cycle to Work Scheme

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