Senior Client Programme Manager

Senior Client Programme Manager (FTC)

A leading professional services firm is seeking a Senior Client Programme Manager to join its Client Development team on a fixed-term contract. This is a high-impact role focused on embedding a culture of client excellence and strengthening strategic relationships across the business.

Reporting to the Head of Client Development & Relationships, the successful candidate will lead on key client programmes, including account management, client listening, intermediary relationships, and alumni initiatives. The role combines strategic oversight with hands-on delivery, partnering closely with senior stakeholders to drive growth and enhance client experience.

Key responsibilities:

• Lead and evolve client listening programmes, ensuring feedback drives actionable insights


• Develop and implement best-practice frameworks for client targeting and key account management


• Oversee strategic account planning to increase client engagement and revenue growth


• Support and advise partners on managing client relationships and maximising opportunities


• Drive intermediary and alumni programmes to strengthen referral networks


• Champion effective use of CRM systems and client data to inform decision-making


• Deliver reporting, insights, and presentations to senior stakeholders and committees


• Line manage and develop team members within the client development function

About you:

• Proven experience managing key client or account programmes within professional services


• Strong track record of advising senior stakeholders and influencing at all levels


• Experience designing and implementing client relationship and account management frameworks


• Commercially minded, with strong analytical and reporting skills


• Highly organised, able to manage multiple projects and drive process improvements


• Confident communicator with excellent written and presentation skills


• Deep understanding of CRM systems and client data strategy

This is an excellent opportunity for an experienced client development professional to shape and deliver strategic programmes in a collaborative, high-performing environment, with direct exposure to senior leadership and key client relationships.

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