Senior Client Delivery Lead

About Us

At Oakland, we help businesses unlock the power of their data. Whether it's data strategy, governance, engineering, analytics, or AI, we work with our clients to turn data into real, impactful results. Our team is made up of friendly, hands\-on experts who love solving problems and making a difference. We don’t just advise, we roll up our sleeves and get stuck in, working alongside our clients every step of the way.

Founded in 1986 out of our Leeds HQ, we work with a diverse range of clients across all sorts of industries, including Utilities, Telecommunications, Media, Financial Services, Public Sector, and many more! Our projects range from multi\-year data transformations to specific, shorter\-term assignments, so you’ll have plenty of opportunities to diversify your skillset.

We meet high standards for social and environmental impact, transparency, and accountability. We believe businesses should be a force for good, so we make sure our decisions don’t just benefit the bottom line but also our people, communities, and the planet.

And it’s not just us saying we’re a great place to work... we were recently named a Top 5 Best Consultancy to work for in the UK through Best Companies! We’re all about creating an environment where people can grow, do meaningful work, and enjoy the journey.

In April 2025, Oakland was acquired by Softcat, a leading provider of IT infrastructure services to corporate and public sectors. By combining Oakland's deep expertise in data and AI consulting with Softcat's extensive portfolio and market presence, we can deliver unparalleled value and innovation to our clients. This partnership marks a significant milestone in our journey, and we’re looking forward to achieving great things together.

The Role

As we continue to grow, we are looking for an experienced Senior Client Delivery Lead to deliver high\-quality, impactful data consulting engagements for our clients.

This is a senior role focused on delivery and client leadership, with responsibility for shaping how we deliver work, leading high\-performing teams, and ensuring consistently excellent client outcomes. This role is separate from our Project Management function, placing greater emphasis on 'hands\-on' delivery where appropriate, and leading commercial client engagement.

Key responsibilities:

Project Delivery:

• Own the end\-to\-end delivery of data consulting engagements.


• Champion delivery excellence, embedding effective QA practices and continuously improving ways of working.


• Coordinate cross\-functional squads including Data Engineers, Architects, and Business Analysts, tailoring delivery approaches to suit both large and small\-scale engagements.

• Act as the primary point of contact for clients, fostering strong relationships and ensuring high satisfaction levels, as measured by Net Promoter Score (NPS).


• Regularly engage with stakeholders to understand evolving needs, gather feedback, and ensure alignment between delivery outcomes and business objectives.


• Act as a trusted client partner, maintaining strong engagement and identifying opportunities to enhance value within existing accounts.


• Lead on developing compelling proposals, with the assistance of sales and SMEs within Oakland.

We're looking for experienced professionals who have successfully delivered projects related to the services we provide and who have strong commercial and stakeholder engagement abilities.

• Proven experience in delivery roles in complex data or similar technical projects, ideally within consulting or multi\-project environments.


• Strong track record of delivering high\-quality outcomes.


• Experience leading cross\-functional technical teams.


• Commercial acumen with the ability to identify and nurture account growth opportunities.

We operate a blended working model, with colleagues spending at least two days per week in the office, aligned to project team requirements. Occasional travel to client sites may also be required.

This balance helps us stay connected, learn from each other, and build strong relationships \- both within our team and with the businesses we support.

Benefits That Put You First:

At Oakland, we believe in taking care of our people, both inside and outside of work. Here’s what you can expect when you join us:

• Health \& Wellbeing – Enjoy Private Healthcare from day one for you and your household, including dental cover, physiotherapy, mental health support, and access to a range of wellbeing services to keep you feeling your best.


• Discretionary Bonus – Your hard work won’t go unnoticed. When we do well, you’ll do well.


• Generous Pension – We invest in your future with a 10% employer contribution, plus flexible options so you can adjust to your investment preferences.


• Giving Back – Support causes you care about with our Payroll Giving Scheme and Matched Charitable Giving program.


• Bike to Work Scheme – Save money, stay active, and enjoy tax savings on a new bike.


• Family\-Friendly Policies – We support all paths to parenthood with:


• + Enhanced Maternity Pay – 16 weeks full pay, 10 weeks half pay.


• + Enhanced Paternity Pay – 2 weeks full pay, 2 weeks half pay.


• + Adoption, Surrogacy \& Shared Parental Leave.


• + Fertility Treatment Support – Because your family matters.


• Time to Recharge – 25 days annual leave \+ bank holidays (and your allowance grows the longer you’re with us!).


• Learning \& Development – We invest in you with:


• Personalised development plans tailored to your goals.


• + Full support for certifications.


• + Access to The Oakland Academy for a suite of learning materials.


• + An annual Personal Learning Budget to upskill in ways that matter to you.


• Refer \& Earn – Know someone great? If they join us, you’ll get a referral bonus as a thank you.

At Oakland, we believe that diverse perspectives drive better outcomes \- for our people, our clients, and our business. Our commitment to DEIB isn’t just about policies; it’s about creating a workplace where everyone feels heard, valued, and empowered to thrive.

We are building a truly inclusive Oakland where you can be yourself \- no matter your background, gender, age, race, ethnicity, disability, sexual orientation, or any other characteristic that makes you, you.

Fair \& Inclusive Hiring – Every interviewer completes recruitment and unconscious bias training, and our hiring process is skills\-based and structured to ensure fairness and consistency for all candidates.

Support Throughout the Interview Process – If you require any reasonable accommodations to make your interview experience more accessible, our Talent team is here to help \- just let us know.

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