Senior Claims Handler

• Job Type: Full-time, Permanent


• Location: London (Hybrid - 2/3 days per week in office)


• Salary: Up to £55,000per annum

Join a leading global insurance group where employee ownership drives a distinct culture. Our client is looking for a Senior Claims Handler to their our Corporate & Commercial team. This role is ideal for someone with a deep understanding of commercial insurance and a strong background in claims handling, particularly within a brokerage environment.

Day-to-day of the role:

• Manage the end-to-end claims process, including larger, more sophisticated, or contentious claims.


• Provide assistance and advice on large or complex transit losses and investigate case law/relevant facts to aid satisfactory settlement.


• Utilise extensive knowledge of insurance policies and coverage types to accurately assess and adjudicate claims.


• Collaborate closely with internal departments and external vendors to ensure timely and efficient resolution of claims.


• Analyse claims data to identify trends, develop risk mitigation strategies, and improve overall claims management processes.


• Prepare and present reports highlighting key performance indicators.


• Visit clients in the event of a loss to investigate circumstances and build robust claims for swift resolutions.


• Negotiate with insurers to obtain the best possible settlement terms.

Required Skills & Qualifications:

• Strong understanding of insurance policies, coverage types, and claims procedures.


• Significant experience in commercial claims handling.


• Brokerage experience.


• Excellent client relationship management skills.


• Strong analytical, problem-solving, and decision-making skills.


• Outstanding communication, negotiation, and interpersonal skills.


• Ability to work independently, prioritise tasks, and thrive in a fast-paced environment.


• Confident, assertive, and resilient under pressure.


• Ability to provide constructive feedback, coaching, and mentoring.


• Experience in providing compassionate care and support to clients in distressing situations.

Qualifications:

• GCSE Maths and English (or equivalent) - Essential


• A-levels - Desirable


• CII qualification - Desirable

Benefits:

• Competitive salary with performance-related incentives.


• Career development and training opportunities within a global company.


• Flexible and supportive working environment.


• Opportunity for global exposure and collaboration.


• Inclusive and team-focused culture.

To apply for the Senior Claims Handler position, please submit your updated CV!

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