Senior Citrix Consultant

Job Title: Senior Citrix Engineer / Citrix Infrastructure Engineer

Client Domain: Banking Client.

Contract Duration: 6 months (high possibility of extension)

Work Mode: Hybrid (2–3 days per week in the London office)

Location: London, UK (Outside IR35\)

Start Date: ASAP

Key Responsibilities

Citrix \& VDI Operations

• Maintain and optimize enterprise Citrix Virtual Apps and Desktops (CVAD/DaaS), NetScaler/ADC, and core hypervisor/cloud environments.


• Citrix/VDI/Cloud PC administration, including planning, provisioning, migration, and user support.


• Support and maintain OpenShift/VMWare based virtual machine workloads, ensuring scalability and resilience.

• Proactively monitor end\-user experience (DEX), session latency, and logon performance using analytics tools and automated remediation scripts.


• Manage image updates, VDA provisioning (MCS/PVS), profile management, and zero\-day vulnerability mitigations.

• Implement and customize Microsoft Copilot and LLM assisted workflows to automate routine Citrix \& VDI operational tasks, ticket triage, and incident resolution.


• Build prompt libraries, automated diagnostics, and agentic workflows to streamline system health checks, log analysis, and root\-cause investigations.

• Identify repetitive operational bottlenecks across Level 2/3 virtualization support and develop self\-healing automations via PowerShell, or Python, and Copilot integrations.


• Create smart documentation, automated handover summaries, and SOPs using AI productivity tools.

• Develop and maintain scripts/tools (e.g., PowerShell, Python) to streamline operations and reduce manual effort, leveraging DevOps practices and tools (Ansible, Jenkins, Git).


• Align operations with ITSM practices, including incident, problem, and change management.


• Partner with cross\-functional teams (support, project, engineering etc.) to deliver integrated solutions.


• Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the HSBC group.

• At least 5–7 years of experience in Desktop Virtualization, with solid Citrix XenApp, NetScaler, Azure W365, and VMWare administration experience.


• Knowledge of technical components of the VMWare/OpenShift Hypervisor, vCenter, Windows Servers 2016/2019, TCP/IP networking, and VPN gateway.


• Scripting and automation experience, with proficiency in PowerShell scripting, Jenkins, and Ansible.


• Experience of associated technology areas: AI, Active Directory, Microsoft Intune, MECM, MS Office, Java, Browsers, Identity and Access Management tooling.


• Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus.


• Interpersonal skills demonstrating good judgment and a high level of communication. Ability to articulate complex technical issues concisely.


• Work independently and under high pressure, including but not limited to meeting tight deadlines, working in odd hours and holidays.


• Experience working in large\-scale multinational companies; experience working as part of an Agile or Operations team is a plus.


• Respectful of different cultures, working with colleagues from across the globe.


• Work proficiency in English speaking and technical writing.

Benefits:

• Company pension


• Flexitime


• Free or subsidised travel


• Free parking


• Life insurance


• Private medical insurance


• Unlimited paid holidays


• Work from home

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